54
NPS
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Dynamic Yield
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About Dynamic Yield's Brand
Personalization, recommendations, 1:1 messaging and yield optimization across web, mobile and email.
Brand at a Glance
63%
Customer Loyalty
4.1/5
Product Quality
4/5
Pricing
4.2/5
Customer Service
Dynamic Yield CMO
Mukund Ramachandran
Mukund Ramachandran serves as the Chief Marketing Officer for Dynamic Yield. Mukund started at Dynamic Yield in October of 2017. Mukund is based in the Greater New York City Area.
Dynamic Yield NPS
Dynamic Yield's Net Promoter Score (NPS) is a 54 with 68% Promoters, 18% Passives, and 14% Detractors. Net Promoter Score tracks whether Dynamic Yield's customers would recommend using the product based on a scale of -100 to 100.
Dynamic Yield Overall NPS
| 68% | Promoters |
|---|---|
| 18% | Passives |
| 14% | Detractors |
Dynamic Yield NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 66 | Aug 2020 | 66 |
Sep 2020 70 | Sep 2020 | 70 |
May 2021 72 | May 2021 | 72 |
Nov 2021 59 | Nov 2021 | 59 |
Apr 2022 60 | Apr 2022 | 60 |
Jul 2022 64 | Jul 2022 | 64 |
Sep 2022 67 | Sep 2022 | 67 |
Dec 2022 58 | Dec 2022 | 58 |
Jun 2023 48 | Jun 2023 | 48 |
Jan 2024 50 | Jan 2024 | 50 |
Mar 2024 52 | Mar 2024 | 52 |
Nov 2025 55 | Nov 2025 | 55 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Dynamic Yield NPS by Usage
Dynamic Yield's NPS was rated 67 points by customers who have used Dynamic Yield's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 67 | 2 to 5 Years | 67 |
Dynamic Yield Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of Dynamic Yield users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Dynamic Yield Product Quality
4.1/5
Dynamic Yield has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Dynamic Yield Product Information
Dynamic Yield serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, Latin America, Germany, Brazil, and Mexico. Dynamic Yield supports Web devices and offers products for small, medium, and large sized businesses.
Dynamic Yield’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Tech
AdTech
Analytics
Business Services
Consumer Services
Content
Ecommerce and Marketplaces
Enterprise
Hardware and Devices
Marketplaces
Media
Productivity
SaaS
Sports & Entertainment
Languages Supported
English
French
German
Product Type
Personalization and Behavioral Targeting Software
Quick Insights into Dynamic Yield Product Quality
Dynamic Yield's Product Quality score was rated highest by customers who have used Dynamic Yield's products/services for 2 to 5 Years.
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Ranked Dynamic Yield Product Quality the Highest
Dynamic Yield Product Quality Score by Usage
Dynamic Yield's Product Quality score was rated 4.7 stars by customers who have used Dynamic Yield's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Dynamic Yield Pricing
Dynamic Yield ROI & Value For Money
4/5
Dynamic Yield has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Dynamic Yield Pricing Plans
Dynamic Yield has a pricing structure that accommodates small, medium, and large businesses.
Who Uses Dynamic Yield?
Small Businesses
Medium Businesses
Large Enterprises
Dynamic Yield Customer Satisfaction (CSAT)
Dynamic Yield Customer Satisfaction (CSAT) Score
86 / 100
Dynamic Yield has an overall Customer Satisfaction score of 86 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
57%
Satisfied
29%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Dynamic Yield Customer Service
4.2/5
Dynamic Yield has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Dynamic Yield's Customer Service
Address
175 Varick Street, New York City, NY 10014
Website
https://www.dynamicyield.com/
Dynamic Yield as an Employer
4.7/5
Dynamic Yield has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Dynamic Yield scored a 54 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Dynamic Yield would recommend the brand to a friend. ENPS measures how likely Dynamic Yield employees would recommend working at Dynamic Yield to a friend.
Net Promoter Score
54
NPS Score
| 68% | Promoters |
|---|---|
| 18% | Passive |
| 14% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
