59
NPS
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Dyno Nobel
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About Dyno Nobel's Brand
Dyno Nobel is a leading supplier of industrial explosives and blasting services to the mining, quarrying, seismic and construction
Brand at a Glance
87%
Customer Loyalty
4.1/5
Product Quality
4.1/5
Pricing
4.1/5
Customer Service
Dyno Nobel NPS
Dyno Nobel's Net Promoter Score (NPS) is a 59 with 67% Promoters, 25% Passives, and 8% Detractors. Net Promoter Score tracks whether Dyno Nobel's customers would recommend using the product based on a scale of -100 to 100.
Dyno Nobel Overall NPS
| 67% | Promoters |
|---|---|
| 25% | Passives |
| 8% | Detractors |
Dyno Nobel NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 100 | Apr 2020 | 100 |
Oct 2022 100 | Oct 2022 | 100 |
Dec 2022 66 | Dec 2022 | 66 |
Feb 2024 66 | Feb 2024 | 66 |
Mar 2024 43 | Mar 2024 | 43 |
Jul 2024 55 | Jul 2024 | 55 |
Oct 2024 60 | Oct 2024 | 60 |
Feb 2025 58 | Feb 2025 | 58 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Dyno Nobel NPS by Gender
Dyno Nobel's NPS was rated 75 by Male customers on Comparably.
Male
75
Dyno Nobel's NPS was rated 75 by Male customers on Comparably.
75%
Promoters
25%
Passives
0%
Detractors
Female
N/A
Dyno Nobel's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Dyno Nobel NPS by Ethnicity
Dyno Nobel's NPS was rated 67 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 67 | Caucasian | 67 |
Dyno Nobel NPS by Usage
Dyno Nobel's NPS was rated 75 points by customers who have used Dyno Nobel's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 75 | 5 to 10 Years | 75 |
Dyno Nobel Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of Dyno Nobel users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Dyno Nobel Customer Loyalty Score by Gender
Dyno Nobel's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Dyno Nobel.
Male
100%
Yes
Female
N/A
Yes
Dyno Nobel Customer Loyalty Score by Ethnicity
Dyno Nobel's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Dyno Nobel.
100
out of 100
Caucasian
Dyno Nobel Customer Loyalty Score by Usage
Dyno Nobel's Customer Loyalty score was rated 100% by customers who have used Dyno Nobel's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Dyno Nobel Product Quality
4.1/5
Dyno Nobel has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Dyno Nobel Product Information
Dyno Nobel’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.dynonobel.com
- Company Size
- 1,001-5,000 Employees
Quick Insights into Dyno Nobel Product Quality
Dyno Nobel's Product Quality score was rated highest by customers who have used Dyno Nobel's products/services for 5 to 10 Years.
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Ranked Dyno Nobel Product Quality the Highest
Dyno Nobel Product Quality Score by Gender
Dyno Nobel's Product Quality score was rated 4.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Dyno Nobel.
Male
4.5/5
Female
N/A
Dyno Nobel Product Quality Score by Ethnicity
Dyno Nobel's Product Quality score was rated 4.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Dyno Nobel.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
Dyno Nobel Product Quality Score by Usage
Dyno Nobel's Product Quality score was rated 4.7 stars by customers who have used Dyno Nobel's products/services for 5 to 10 Years.
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Dyno Nobel Pricing
Dyno Nobel ROI & Value For Money
4.1/5
Dyno Nobel has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Quick Insights into Dyno Nobel ROI
Dyno Nobel's ROI score was rated highest by Caucasian customers.
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Ranked Dyno Nobel ROI the Highest
Dyno Nobel ROI Score by Gender
Dyno Nobel's ROI score was rated 4.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Dyno Nobel.
Male
4.5/5
Female
N/A
Dyno Nobel ROI Score by Ethnicity
Dyno Nobel's ROI score was rated 4.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Dyno Nobel.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
Dyno Nobel ROI Score by Usage
Dyno Nobel's ROI score was rated 4.5 stars by customers who have used Dyno Nobel's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Dyno Nobel Customer Satisfaction (CSAT)
Dyno Nobel Customer Satisfaction (CSAT) Score
82 / 100
Dyno Nobel has an overall Customer Satisfaction score of 82 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
37%
Satisfied
45%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
9%
Very Dissatisfied
9%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Dyno Nobel Customer Satisfaction
Dyno Nobel's Customer Satisfaction score was rated highest by customers who have used Dyno Nobel's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked Dyno Nobel's Customer Satisfaction.
Ranked Dyno Nobel Customer Satisfaction the Highest
Dyno Nobel Customer Satisfaction Score by Gender
Dyno Nobel's Customer Satisfaction score was rated 75 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Dyno Nobel.
75 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
Dyno Nobel Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Dyno Nobel's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Dyno Nobel.
100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Dyno Nobel Customer Satisfaction Score by Usage
Dyno Nobel's Customer Satisfaction score was rated 100 points by customers who have used Dyno Nobel's products/services for 5 to 10 Years.
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Dyno Nobel Customer Service
4.1/5
Dyno Nobel has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Dyno Nobel's Customer Service
Address
2795 East Cottonwood Parkway,, Suite 500, Salt Lake City, UT
Website
http://www.dynonobel.com
Phone Number
(801) 519-5666
Quick Insights into Dyno Nobel Customer Service
Dyno Nobel's Customer Service score was rated highest by customers who have used Dyno Nobel's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked Dyno Nobel's Customer Service score.
Ranked Dyno Nobel Customer Service the Highest
Dyno Nobel Customer Service Score by Gender
Dyno Nobel's Customer Service score was rated 4.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Dyno Nobel.
Male
4.5/5
Female
N/A
Dyno Nobel Customer Service Score by Ethnicity
Dyno Nobel's Customer Service score was rated 4.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Dyno Nobel.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
Dyno Nobel Customer Service Score by Usage
Dyno Nobel's Customer Service score was rated 4.7 stars by customers who have used Dyno Nobel's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Dyno Nobel as an Employer
3.4/5
Dyno Nobel has a 3.4/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Dyno Nobel scored a 59 for Net Promoter Score and a -7 for Employee Net Promoter Score. NPS gauges how likely a customer of Dyno Nobel would recommend the brand to a friend. ENPS measures how likely Dyno Nobel employees would recommend working at Dyno Nobel to a friend.
Net Promoter Score
59
NPS Score
| 67% | Promoters |
|---|---|
| 25% | Passive |
| 8% | Detractors |
Employee Net Promoter Score
-7
eNPS Score
| 40% | Promoters |
|---|---|
| 13% | Passive |
| 47% | Detractors |
