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E-LOAN
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E-LOAN
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About E-LOAN's Brand

E-LOAN is a nationwide financial services company that is dedicated to providing consumers with a simple, easy and open way to obtain high

Brand at a Glance

100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service

E-LOAN NPS

E-LOAN's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether E-LOAN's customers would recommend using the product based on a scale of -100 to 100.

E-LOAN Overall NPS

-100
NPS
0%Promoters
0%Passives
100%Detractors
E-LOAN Overall NPS

E-LOAN NPS Trend

-100
-50
0
50
100
Sep 2020
-100
Sep 2020-100

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

E-LOAN Customer Loyalty

100%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

100% of E-LOAN users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

100
100%
0
0%
E-LOAN Customer Loyalty

E-LOAN Product Quality

1.5/5

E-LOAN has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.

Sign Up to unlock E-LOAN's overall Product Quality score rated by its users and customers.

E-LOAN Product Information

E-LOAN’s product quality score is a 1.5 out of 5 as rated by its users and customers.

Website
http://www.eloan.com
Company Size
1-10 Employees

Industry

Tech
FinTech

E-LOAN Pricing

E-LOAN ROI & Value For Money

1.5/5

E-LOAN has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.

Sign Up to unlock E-LOAN's overall ROI score rated by its users and customers.

E-LOAN Customer Service

1.5/5

E-LOAN has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.

Sign Up to unlock E-LOAN's overall Customer Service score rated by its users and customers.

About E-LOAN's Customer Service

Address

Rosamond, IL


Website

http://www.eloan.com


Phone Number

847-994-5800

E-LOAN as an Employer

3.6/5

E-LOAN has a 3.6/5 stars for its overall company culture rated by their employees

  E-LOAN CEO
bottom
10%
CEO of E-LOAN

In the Bottom 10% of Similar Sized Companies on Comparably.

Consumer vs. Employees

E-LOAN scored a -100 for Net Promoter Score and a -9 for Employee Net Promoter Score. NPS gauges how likely a customer of E-LOAN would recommend the brand to a friend. ENPS measures how likely E-LOAN employees would recommend working at E-LOAN to a friend.

Net Promoter Score

-100
NPS Score
0%Promoters
0%Passive
100%Detractors

Employee Net Promoter Score

-9
eNPS Score
33%Promoters
25%Passive
42%Detractors

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