E-LOAN is a nationwide financial services company that is dedicated to providing consumers with a simple, easy and open way to obtain high
E-LOAN's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether E-LOAN's customers would recommend using the product based on a scale of -100 to 100.
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of E-LOAN users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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E-LOAN has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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E-LOAN’s product quality score is a 1.5 out of 5 as rated by its users and customers.
E-LOAN has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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E-LOAN has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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E-LOAN scored a -100 for Net Promoter Score and a -9 for Employee Net Promoter Score. NPS gauges how likely a customer of E-LOAN would recommend the brand to a friend. ENPS measures how likely E-LOAN employees would recommend working at E-LOAN to a friend.