0
NPS
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e-TeleQuote Insurance
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About e-TeleQuote Insurance's Brand
Medicare Insurance Broker
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
e-TeleQuote Insurance NPS
e-TeleQuote Insurance's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether e-TeleQuote Insurance's customers would recommend using the product based on a scale of -100 to 100.
e-TeleQuote Insurance Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
e-TeleQuote Insurance NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2024 100 | May 2024 | 100 |
Aug 2024 0 | Aug 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
e-TeleQuote Insurance Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of e-TeleQuote Insurance users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
e-TeleQuote Insurance Product Quality
1.5/5
e-TeleQuote Insurance has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock e-TeleQuote Insurance's overall Product Quality score rated by its users and customers.
e-TeleQuote Insurance Product Information
e-TeleQuote Insurance’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.e-telequote.com
- Company Size
- 201-500 Employees
Industry
Insurance
e-TeleQuote Insurance Pricing
e-TeleQuote Insurance ROI & Value For Money
1.5/5
e-TeleQuote Insurance has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock e-TeleQuote Insurance's overall ROI score rated by its users and customers.
e-TeleQuote Insurance Customer Satisfaction (CSAT)
e-TeleQuote Insurance Customer Satisfaction (CSAT) Score
50 / 100
e-TeleQuote Insurance has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
e-TeleQuote Insurance Customer Service
1.5/5
e-TeleQuote Insurance has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock e-TeleQuote Insurance's overall Customer Service score rated by its users and customers.
About e-TeleQuote Insurance's Customer Service
Address
5659 Rio Vista Dr., Clearwater, FL 33760
Website
http://www.e-telequote.com
Phone Number
1-855-844-0155
e-TeleQuote Insurance as an Employer
3.3/5
e-TeleQuote Insurance has a 3.3/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
e-TeleQuote Insurance scored a 0 for Net Promoter Score and a -35 for Employee Net Promoter Score. NPS gauges how likely a customer of e-TeleQuote Insurance would recommend the brand to a friend. ENPS measures how likely e-TeleQuote Insurance employees would recommend working at e-TeleQuote Insurance to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-35
eNPS Score
| 20% | Promoters |
|---|---|
| 25% | Passive |
| 55% | Detractors |
