50
NPS
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Eagle Materials
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About Eagle Materials' Brand
"Eagle Materials is a manufacturer and distributor of building materials including gypsum wallboard, portland cement and recycled paperboard."
Brand at a Glance
68%
Customer Loyalty
3.8/5
Product Quality
3.6/5
Pricing
3.3/5
Customer Service
Eagle Materials NPS
Eagle Materials's Net Promoter Score (NPS) is a 50 with 75% Promoters, 0% Passives, and 25% Detractors. Net Promoter Score tracks whether Eagle Materials's customers would recommend using the product based on a scale of -100 to 100.
Eagle Materials Overall NPS
| 75% | Promoters |
|---|---|
| 0% | Passives |
| 25% | Detractors |
Eagle Materials NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 100 | May 2021 | 100 |
Mar 2022 100 | Mar 2022 | 100 |
Apr 2024 100 | Apr 2024 | 100 |
Apr 2025 50 | Apr 2025 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Eagle Materials Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Eagle Materials users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Eagle Materials Product Quality
3.8/5
Eagle Materials has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Eagle Materials' overall Product Quality score rated by its users and customers.
Eagle Materials Product Information
Eagle Materials’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Real Estate
Tech
Eagle Materials Pricing
Eagle Materials ROI & Value For Money
3.6/5
Eagle Materials has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Eagle Materials Customer Satisfaction (CSAT)
Eagle Materials Customer Satisfaction (CSAT) Score
100 / 100
Eagle Materials has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Eagle Materials Customer Service
3.3/5
Eagle Materials has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Eagle Materials's Customer Service
Address
Dallas, TX
Website
http://www.eaglematerials.com/
Eagle Materials as an Employer
3.8/5
Eagle Materials has a 3.8/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Eagle Materials scored a 50 for Net Promoter Score and a 18 for Employee Net Promoter Score. NPS gauges how likely a customer of Eagle Materials would recommend the brand to a friend. ENPS measures how likely Eagle Materials employees would recommend working at Eagle Materials to a friend.
Net Promoter Score
50
NPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
18
eNPS Score
| 45% | Promoters |
|---|---|
| 28% | Passive |
| 27% | Detractors |
