5
NPS
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EagleView Technologies
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About EagleView Technologies' Brand
EagleView Technologies holds patented technology to measure roofs from an aerial viewpoint.
Brand at a Glance
73%
Customer Loyalty
3.3/5
Product Quality
3.3/5
Pricing
3.2/5
Customer Service
EagleView Technologies NPS
EagleView Technologies's Net Promoter Score (NPS) is a 5 with 43% Promoters, 19% Passives, and 38% Detractors. Net Promoter Score tracks whether EagleView Technologies's customers would recommend using the product based on a scale of -100 to 100.
EagleView Technologies Overall NPS
| 43% | Promoters |
|---|---|
| 19% | Passives |
| 38% | Detractors |
EagleView Technologies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 0 | Dec 2020 | 0 |
Aug 2021 25 | Aug 2021 | 25 |
Oct 2021 0 | Oct 2021 | 0 |
Apr 2022 17 | Apr 2022 | 17 |
Aug 2022 0 | Aug 2022 | 0 |
Oct 2022 -11 | Oct 2022 | -11 |
Nov 2022 0 | Nov 2022 | 0 |
Apr 2023 9 | Apr 2023 | 9 |
Aug 2023 8 | Aug 2023 | 8 |
Aug 2024 6 | Aug 2024 | 6 |
Nov 2024 13 | Nov 2024 | 13 |
Mar 2025 5 | Mar 2025 | 5 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
EagleView Technologies NPS by Gender
EagleView Technologies's NPS was rated 0 by Male customers on Comparably.
Male
0
EagleView Technologies's NPS was rated by Male customers on Comparably.
25%
Promoters
50%
Passives
25%
Detractors
Female
N/A
EagleView Technologies's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
EagleView Technologies NPS by Usage
EagleView Technologies's NPS was rated 25 points by customers who have used EagleView Technologies's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 25 | 1 to 2 Years | 25 |
EagleView Technologies Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of EagleView Technologies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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EagleView Technologies Customer Loyalty Score by Gender
EagleView Technologies's Customer Loyalty score was rated 78 by Male customers on Comparably.
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Male
78%
Yes
Female
N/A
Yes
EagleView Technologies Customer Loyalty Score by Usage
EagleView Technologies's Customer Loyalty score was rated 100% by customers who have used EagleView Technologies's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
EagleView Technologies Customer Loyalty Score by Industry
EagleView Technologies's Customer Loyalty score was rated 70% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
EagleView Technologies Product Quality
3.3/5
EagleView Technologies has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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EagleView Technologies Product Information
EagleView Technologies’s product quality score is a 3.3 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated EagleView Technologies's product the highest.
- Website
- http://www.eagleview.com
- Company Size
- 501-1,000 Employees
Industry
Tech
FinTech
Insurance
SaaS
Construction
Quick Insights into EagleView Technologies Product Quality
EagleView Technologies's Product Quality score was rated highest by customers who have used EagleView Technologies's products/services for 1 to 2 Years.
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Ranked EagleView Technologies Product Quality the Highest
EagleView Technologies Product Quality Score by Gender
EagleView Technologies's Product Quality score was rated 3.9 by Male customers on Comparably.
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Male
3.9/5
Female
N/A
EagleView Technologies Product Quality Score by Usage
EagleView Technologies's Product Quality score was rated 4.5 stars by customers who have used EagleView Technologies's products/services for 1 to 2 Years.
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EagleView Technologies Product Quality Score by Industry
EagleView Technologies's Product Quality score was rated 3.8 stars by Tech industry customers.
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EagleView Technologies Pricing
EagleView Technologies ROI & Value For Money
3.3/5
EagleView Technologies has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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EagleView Technologies Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into EagleView Technologies ROI
EagleView Technologies's ROI score was rated highest by customers who have used EagleView Technologies's products/services for 1 to 2 Years.
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Ranked EagleView Technologies ROI the Highest
EagleView Technologies ROI Score by Gender
EagleView Technologies's ROI score was rated 3.9 by Male customers on Comparably.
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Male
3.9/5
Female
N/A
EagleView Technologies ROI Score by Usage
EagleView Technologies's ROI score was rated 4.1 stars by customers who have used EagleView Technologies's products/services for 1 to 2 Years.
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EagleView Technologies ROI Score by Industry
EagleView Technologies's ROI score was rated 4.1 stars by Tech industry customers.
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EagleView Technologies Customer Satisfaction (CSAT)
EagleView Technologies Customer Satisfaction (CSAT) Score
78 / 100
EagleView Technologies has an overall Customer Satisfaction score of 78 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
34%
Satisfied
44%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
22%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into EagleView Technologies Customer Satisfaction
EagleView Technologies's Customer Satisfaction score was rated highest by customers who have used EagleView Technologies's products/services for 1 to 2 Years.
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Ranked EagleView Technologies Customer Satisfaction the Highest
EagleView Technologies Customer Satisfaction Score by Gender
EagleView Technologies's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of EagleView Technologies.
100 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
EagleView Technologies Customer Satisfaction Score by Usage
EagleView Technologies's Customer Satisfaction score was rated 100 points by customers who have used EagleView Technologies's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
EagleView Technologies Customer Service
3.2/5
EagleView Technologies has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About EagleView Technologies's Customer Service
Address
Bothell, WA
Website
http://www.eagleview.com
Phone Number
(855) 984-6590
Quick Insights into EagleView Technologies Customer Service
EagleView Technologies's Customer Service score was rated highest by customers from the Tech industry.
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Ranked EagleView Technologies Customer Service the Highest
EagleView Technologies Customer Service Score by Gender
EagleView Technologies's Customer Service score was rated 3.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of EagleView Technologies.
Male
3.7/5
Female
N/A
EagleView Technologies Customer Service Score by Usage
EagleView Technologies's Customer Service score was rated 4 stars by customers who have used EagleView Technologies's products/services for 1 to 2 Years.
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EagleView Technologies Customer Service Score by Industry
EagleView Technologies's Customer Service score was rated 4.1 stars by Tech industry customers.
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EagleView Technologies as an Employer
2.8/5
EagleView Technologies has a 2.8/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
EagleView Technologies scored a 5 for Net Promoter Score and a -46 for Employee Net Promoter Score. NPS gauges how likely a customer of EagleView Technologies would recommend the brand to a friend. ENPS measures how likely EagleView Technologies employees would recommend working at EagleView Technologies to a friend.
Net Promoter Score
5
NPS Score
| 43% | Promoters |
|---|---|
| 19% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
-46
eNPS Score
| 20% | Promoters |
|---|---|
| 14% | Passive |
| 66% | Detractors |
