100
NPS
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EARLEY INFORMATION SCIENCE
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About EARLEY INFORMATION SCIENCE's Brand
EARLEY INFORMATION SCIENCE is an information management (IM) consulting company specializing in Content Management and Search Strategy.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
EARLEY INFORMATION SCIENCE NPS
EARLEY INFORMATION SCIENCE's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether EARLEY INFORMATION SCIENCE's customers would recommend using the product based on a scale of -100 to 100.
EARLEY INFORMATION SCIENCE Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
EARLEY INFORMATION SCIENCE NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 100 | Apr 2024 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
EARLEY INFORMATION SCIENCE Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of EARLEY INFORMATION SCIENCE users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
EARLEY INFORMATION SCIENCE Product Quality
5/5
EARLEY INFORMATION SCIENCE has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock EARLEY INFORMATION SCIENCE's overall Product Quality score rated by its users and customers.
EARLEY INFORMATION SCIENCE Product Information
EARLEY INFORMATION SCIENCE’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- https://www.earley.com/
- Company Size
- 51-200 Employees
EARLEY INFORMATION SCIENCE Pricing
EARLEY INFORMATION SCIENCE ROI & Value For Money
5/5
EARLEY INFORMATION SCIENCE has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock EARLEY INFORMATION SCIENCE's overall ROI score rated by its users and customers.
EARLEY INFORMATION SCIENCE Customer Satisfaction (CSAT)
EARLEY INFORMATION SCIENCE Customer Satisfaction (CSAT) Score
100 / 100
EARLEY INFORMATION SCIENCE has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
EARLEY INFORMATION SCIENCE Customer Service
5/5
EARLEY INFORMATION SCIENCE has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock EARLEY INFORMATION SCIENCE's overall Customer Service score rated by its users and customers.
About EARLEY INFORMATION SCIENCE's Customer Service
Address
Carlisle, MA
Website
https://www.earley.com/
Phone Number
(781) 444-0287
EARLEY INFORMATION SCIENCE as an Employer
4.4/5
EARLEY INFORMATION SCIENCE has a 4.4/5 stars for its overall company culture rated by their employees
top
20%
CEO of EARLEY INFORMATION SCIENCE
In the Top 20% of Similar Sized Companies on Comparably.
Consumer vs. Employees
EARLEY INFORMATION SCIENCE scored a 100 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of EARLEY INFORMATION SCIENCE would recommend the brand to a friend. ENPS measures how likely EARLEY INFORMATION SCIENCE employees would recommend working at EARLEY INFORMATION SCIENCE to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
