40
NPS
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Earls Kitchen + Bar
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About Earls Kitchen + Bar's Brand
Brand at a Glance
57%
Customer Loyalty
3.6/5
Product Quality
3.7/5
Pricing
3.6/5
Customer Service
Earls Kitchen + Bar NPS
Earls Kitchen + Bar's Net Promoter Score (NPS) is a 40 with 63% Promoters, 14% Passives, and 23% Detractors. Net Promoter Score tracks whether Earls Kitchen + Bar's customers would recommend using the product based on a scale of -100 to 100.
Earls Kitchen + Bar Overall NPS
| 63% | Promoters |
|---|---|
| 14% | Passives |
| 23% | Detractors |
Earls Kitchen + Bar NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 37 | Sep 2023 | 37 |
Nov 2023 44 | Nov 2023 | 44 |
Jan 2024 30 | Jan 2024 | 30 |
Feb 2024 36 | Feb 2024 | 36 |
Mar 2024 22 | Mar 2024 | 22 |
Apr 2024 34 | Apr 2024 | 34 |
Aug 2024 37 | Aug 2024 | 37 |
Nov 2024 40 | Nov 2024 | 40 |
Feb 2025 44 | Feb 2025 | 44 |
Mar 2025 47 | Mar 2025 | 47 |
Jun 2025 45 | Jun 2025 | 45 |
Oct 2025 40 | Oct 2025 | 40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Earls Kitchen + Bar NPS by Gender
Earls Kitchen + Bar's NPS was rated 0 by Female customers on Comparably.
Female
0
Earls Kitchen + Bar's NPS was rated by Female customers on Comparably.
40%
Promoters
20%
Passives
40%
Detractors
Male
N/A
Earls Kitchen + Bar's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Earls Kitchen + Bar NPS by Ethnicity
Earls Kitchen + Bar's NPS was rated 34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 34 | Caucasian | 34 |
Earls Kitchen + Bar Customer Reviews
Out of the 2 Earls Kitchen + Bar customer reviews 2 were positive and 0 were constructive. Earls Kitchen + Bar customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Earls Kitchen + Bar Customer Loyalty
57%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
57% of Earls Kitchen + Bar users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Earls Kitchen + Bar Customer Loyalty Score by Gender
Earls Kitchen + Bar's Customer Loyalty score was rated 46 by Female customers on Comparably.
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Female
46%
Yes
Male
N/A
Yes
Earls Kitchen + Bar Customer Loyalty Score by Ethnicity
Earls Kitchen + Bar's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
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70
out of 100
Caucasian
Earls Kitchen + Bar Product Quality
3.6/5
Earls Kitchen + Bar has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Earls Kitchen + Bar Product Information
Earls Kitchen + Bar’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.earls.ca
- Company Size
- 5,001-10,000 Employees
Quick Insights into Earls Kitchen + Bar Product Quality
Earls Kitchen + Bar's Product Quality score was rated highest by Caucasian customers.
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Ranked Earls Kitchen + Bar Product Quality the Highest
Earls Kitchen + Bar Product Quality Score by Gender
Earls Kitchen + Bar's Product Quality score was rated 3.2 by Female customers on Comparably.
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Female
3.2/5
Male
N/A
Earls Kitchen + Bar Product Quality Score by Ethnicity
Earls Kitchen + Bar's Product Quality score was rated 3.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Earls Kitchen + Bar.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Earls Kitchen + Bar Pricing
Earls Kitchen + Bar ROI & Value For Money
3.7/5
Earls Kitchen + Bar has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Quick Insights into Earls Kitchen + Bar ROI
Earls Kitchen + Bar's ROI score was rated highest by Caucasian customers.
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Ranked Earls Kitchen + Bar ROI the Highest
Earls Kitchen + Bar ROI Score by Gender
Earls Kitchen + Bar's ROI score was rated 3.5 by Female customers on Comparably.
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Female
3.5/5
Male
N/A
Earls Kitchen + Bar ROI Score by Ethnicity
Earls Kitchen + Bar's ROI score was rated 4.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Earls Kitchen + Bar.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Earls Kitchen + Bar Customer Satisfaction (CSAT)
Earls Kitchen + Bar Customer Satisfaction (CSAT) Score
79 / 100
Earls Kitchen + Bar has an overall Customer Satisfaction score of 79 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
53%
Satisfied
26%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
0%
Very Dissatisfied
16%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Earls Kitchen + Bar Customer Satisfaction
Earls Kitchen + Bar's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Earls Kitchen + Bar Customer Satisfaction the Highest
Earls Kitchen + Bar Customer Satisfaction Score by Gender
Earls Kitchen + Bar's Customer Satisfaction score was rated 50 by Female customers on Comparably.
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50 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 50% |
Earls Kitchen + Bar Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Earls Kitchen + Bar's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
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67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
Earls Kitchen + Bar Customer Service
3.6/5
Earls Kitchen + Bar has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Earls Kitchen + Bar's Customer Service
Address
Canada
Website
http://www.earls.ca
Quick Insights into Earls Kitchen + Bar Customer Service
Earls Kitchen + Bar's Customer Service score was rated highest by Caucasian customers.
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Ranked Earls Kitchen + Bar Customer Service the Highest
Earls Kitchen + Bar Customer Service Score by Gender
Earls Kitchen + Bar's Customer Service score was rated 3 by Female customers on Comparably.
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Female
3/5
Male
N/A
Earls Kitchen + Bar Customer Service Score by Ethnicity
Earls Kitchen + Bar's Customer Service score was rated 3.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Earls Kitchen + Bar.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Earls Kitchen + Bar as an Employer
Consumer vs. Employees
Earls Kitchen + Bar scored a 40 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of Earls Kitchen + Bar would recommend the brand to a friend. ENPS measures how likely Earls Kitchen + Bar employees would recommend working at Earls Kitchen + Bar to a friend.
Net Promoter Score
40
NPS Score
| 63% | Promoters |
|---|---|
| 14% | Passive |
| 23% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 33% | Promoters |
|---|---|
| 14% | Passive |
| 53% | Detractors |
