-16
NPS
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Early Warning
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About Early Warning's Brand
Early Warning is known throughout the financial services.
Brand at a Glance
54%
Customer Loyalty
3/5
Product Quality
3.2/5
Pricing
3/5
Customer Service
Early Warning NPS
Early Warning's Net Promoter Score (NPS) is a -16 with 42% Promoters, 0% Passives, and 58% Detractors. Net Promoter Score tracks whether Early Warning's customers would recommend using the product based on a scale of -100 to 100.
Early Warning Overall NPS
| 42% | Promoters |
|---|---|
| 0% | Passives |
| 58% | Detractors |
Early Warning NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 100 | Nov 2020 | 100 |
Feb 2021 0 | Feb 2021 | 0 |
Apr 2022 -33 | Apr 2022 | -33 |
Jul 2022 -50 | Jul 2022 | -50 |
Jul 2023 -60 | Jul 2023 | -60 |
Nov 2023 -33 | Nov 2023 | -33 |
Mar 2024 -25 | Mar 2024 | -25 |
Dec 2024 -11 | Dec 2024 | -11 |
Mar 2025 -20 | Mar 2025 | -20 |
Oct 2025 -9 | Oct 2025 | -9 |
Jan 2026 -17 | Jan 2026 | -17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Early Warning Customer Reviews
Out of the 2 Early Warning customer reviews 1 was positive and 1 was constructive. Early Warning customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Early Warning Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of Early Warning users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Early Warning Product Quality
3/5
Early Warning has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Early Warning's overall Product Quality score rated by its users and customers.
Early Warning Product Information
Early Warning’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://www.earlywarning.com
- Company Size
- 11-50 Employees
Industry
Tech
Enterprise
FinTech
Early Warning Pricing
Early Warning ROI & Value For Money
3.2/5
Early Warning has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Early Warning's overall ROI score rated by its users and customers.
Early Warning Customer Satisfaction (CSAT)
Early Warning Customer Satisfaction (CSAT) Score
50 / 100
Early Warning has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
17%
Satisfied
33%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Early Warning Customer Service
3/5
Early Warning has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Early Warning's overall Customer Service score rated by its users and customers.
About Early Warning's Customer Service
Address
Scottsdale, AZ 85260
Website
http://www.earlywarning.com
Phone Number
480-483-4610
Early Warning as an Employer
2.9/5
Early Warning has a 2.9/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Early Warning scored a -16 for Net Promoter Score and a -35 for Employee Net Promoter Score. NPS gauges how likely a customer of Early Warning would recommend the brand to a friend. ENPS measures how likely Early Warning employees would recommend working at Early Warning to a friend.
Net Promoter Score
-16
NPS Score
| 42% | Promoters |
|---|---|
| 0% | Passive |
| 58% | Detractors |
Employee Net Promoter Score
-35
eNPS Score
| 20% | Promoters |
|---|---|
| 25% | Passive |
| 55% | Detractors |
