100
NPS
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Brand Page
Earn Up
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About Earn Up's Brand
Intelligent loan payment automation.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Earn Up NPS
Earn Up's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Earn Up's customers would recommend using the product based on a scale of -100 to 100.
Earn Up Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Earn Up NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 100 | Dec 2021 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Earn Up Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Earn Up users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Earn Up Product Quality
5/5
Earn Up has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Earn Up's overall Product Quality score rated by its users and customers.
Earn Up Product Information
Earn Up’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.earnup.com/
- Company Size
- 11-50 Employees
Industry
Tech
Consumer Services
FinTech
Earn Up Pricing
Earn Up ROI & Value For Money
5/5
Earn Up has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Earn Up's overall ROI score rated by its users and customers.
Earn Up Customer Satisfaction (CSAT)
Earn Up Customer Satisfaction (CSAT) Score
100 / 100
Earn Up has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Earn Up Customer Service
5/5
Earn Up has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Earn Up's overall Customer Service score rated by its users and customers.
About Earn Up's Customer Service
Address
417 Montgomery Street, Suite 900, San Francisco, CA 94103
Website
http://www.earnup.com/
Phone Number
559-644-2822
Consumer vs. Employees
Earn Up scored a 100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Earn Up would recommend the brand to a friend. ENPS measures how likely Earn Up employees would recommend working at Earn Up to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
