65
NPS
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Brand Page
Earth Class Mail
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About Earth Class Mail's Brand
Earth Class Mail provides an online postal-mail forwarding and online logistics solution service.
Brand at a Glance
10%
Customer Loyalty
4.3/5
Product Quality
4/5
Pricing
2.7/5
Customer Service
Earth Class Mail NPS
Earth Class Mail's Net Promoter Score (NPS) is a 65 with 75% Promoters, 15% Passives, and 10% Detractors. Net Promoter Score tracks whether Earth Class Mail's customers would recommend using the product based on a scale of -100 to 100.
Earth Class Mail Overall NPS
| 75% | Promoters |
|---|---|
| 15% | Passives |
| 10% | Detractors |
Earth Class Mail NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 72 | Aug 2020 | 72 |
Oct 2020 65 | Oct 2020 | 65 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Earth Class Mail NPS by Usage
Earth Class Mail's NPS was rated 86 points by customers who have used Earth Class Mail's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 86 | 5 to 10 Years | 86 |
Earth Class Mail Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Earth Class Mail users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Earth Class Mail Product Quality
4.3/5
Earth Class Mail has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Earth Class Mail's overall Product Quality score rated by its users and customers.
Earth Class Mail Product Information
Earth Class Mail serves markets in the United States, Australia, Canada, and United Kingdom. Earth Class Mail supports Web devices and offers products for small and medium sized businesses.
Earth Class Mail’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Company Size
- 11-50 Employees
Industry
Business Services
Languages Supported
English
Product Type
Communication Software
Business Management Software
Mailroom Management Software
Earth Class Mail Pricing
Earth Class Mail ROI & Value For Money
4/5
Earth Class Mail has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Earth Class Mail's overall ROI score rated by its users and customers.
Earth Class Mail Pricing Plans
Earth Class Mail has a pricing structure that accommodates small and medium businesses. Starting from $69/month, Earth Class Mail uses a subscription model and offers the following: All plans include:, - A Street Address or PO Box from our national network, and - Unlimited Envelope & Package Scans (exterior only).
Who Uses Earth Class Mail?
Small Businesses
Medium Businesses
Earth Class Mail Customer Service
2.7/5
Earth Class Mail has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Earth Class Mail's overall Customer Service score rated by its users and customers.
About Earth Class Mail's Customer Service
Address
9450 SW Gemini Dr, Beaverton, OR 97008
Website
http://www.earthclassmail.com/
Phone Number
(855) 572-8900
Earth Class Mail's Social Links
Consumer vs. Employees
Earth Class Mail scored a 65 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Earth Class Mail would recommend the brand to a friend. ENPS measures how likely Earth Class Mail employees would recommend working at Earth Class Mail to a friend.
Net Promoter Score
65
NPS Score
| 75% | Promoters |
|---|---|
| 15% | Passive |
| 10% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
