60
NPS
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Earthbound
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About Earthbound's Brand
More than 25 years ago, we started a journey in a 2 -acre garden that has extended from our community to yours: local and national and
Brand at a Glance
100%
Customer Loyalty
3.9/5
Product Quality
3.8/5
Pricing
5/5
Customer Service
Earthbound NPS
Earthbound's Net Promoter Score (NPS) is a 60 with 80% Promoters, 0% Passives, and 20% Detractors. Net Promoter Score tracks whether Earthbound's customers would recommend using the product based on a scale of -100 to 100.
Earthbound Overall NPS
| 80% | Promoters |
|---|---|
| 0% | Passives |
| 20% | Detractors |
Earthbound NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 -100 | Mar 2022 | -100 |
Jul 2022 0 | Jul 2022 | 0 |
Oct 2022 33 | Oct 2022 | 33 |
May 2023 50 | May 2023 | 50 |
Mar 2025 60 | Mar 2025 | 60 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Earthbound Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Earthbound users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Earthbound Product Quality
3.9/5
Earthbound has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Earthbound's overall Product Quality score rated by its users and customers.
Earthbound Product Information
Earthbound’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://www.ebfarm.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Consumer Services
Earthbound Pricing
Earthbound ROI & Value For Money
3.8/5
Earthbound has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Earthbound's overall ROI score rated by its users and customers.
Earthbound Customer Satisfaction (CSAT)
Earthbound Customer Satisfaction (CSAT) Score
75 / 100
Earthbound has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
75%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Earthbound Customer Service
5/5
Earthbound has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Earthbound's overall Customer Service score rated by its users and customers.
About Earthbound's Customer Service
Address
1721 San Juan Highway, San Juan Bautista, CA
Website
http://www.ebfarm.com
Phone Number
831-623-7880
Earthbound as an Employer
4.1/5
Earthbound has a 4.1/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Earthbound scored a 60 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of Earthbound would recommend the brand to a friend. ENPS measures how likely Earthbound employees would recommend working at Earthbound to a friend.
Net Promoter Score
60
NPS Score
| 80% | Promoters |
|---|---|
| 0% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
