52
NPS
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Brand Page
Ease
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About Ease's Brand
Ease is a mobile app that puts a personalised financial tool in the pockets of those who need it most.
Brand at a Glance
10%
Customer Loyalty
3.8/5
Product Quality
3.5/5
Pricing
3.2/5
Customer Service
Ease NPS
Ease's Net Promoter Score (NPS) is a 52 with 70% Promoters, 12% Passives, and 18% Detractors. Net Promoter Score tracks whether Ease's customers would recommend using the product based on a scale of -100 to 100.
Ease Overall NPS
| 70% | Promoters |
|---|---|
| 12% | Passives |
| 18% | Detractors |
Ease NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 63 | Aug 2020 | 63 |
Jun 2022 52 | Jun 2022 | 52 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ease NPS by Usage
Ease's NPS was rated 50 points by customers who have used Ease's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 50 | 2 to 5 Years | 50 |
Ease Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Ease users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ease Product Quality
3.8/5
Ease has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Ease's overall Product Quality score rated by its users and customers.
Ease Product Information
Ease serves markets in the United States. Ease supports Web devices and offers products for medium and large sized businesses.
Ease’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.easeinc.com
- Company Size
- 11-50 Employees
Languages Supported
English
French
German
Portuguese
Spanish
Chinese (Simplified)
Italian
Polish
Product Type
Quality Management Software
Audit Software
Quick Insights into Ease Product Quality
Ease's Product Quality score was rated highest by customers who have used Ease's products/services for 2 to 5 Years.
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Ranked Ease Product Quality the Highest
Ease Product Quality Score by Usage
Ease's Product Quality score was rated 4 stars by customers who have used Ease's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Ease Pricing
Ease ROI & Value For Money
3.5/5
Ease has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Ease's overall ROI score rated by its users and customers.
Ease Pricing Plans
Ease has a pricing structure that accommodates medium and large businesses.
Who Uses Ease?
Medium Businesses
Large Enterprises
Ease Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Ease Customer Service
3.2/5
Ease has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Ease's Customer Service
Address
Mission Viejo, CA
Website
http://www.easeinc.com
