-67
NPS
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East Penn
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About East Penn's Brand
Since 1946, East Penn Manufacturing Co., Inc. has developed an enviable reputation for world-class quality products.
Brand at a Glance
4/5
Product Quality
East Penn NPS
East Penn's Net Promoter Score (NPS) is a -67 with 0% Promoters, 33% Passives, and 67% Detractors. Net Promoter Score tracks whether East Penn's customers would recommend using the product based on a scale of -100 to 100.
East Penn Overall NPS
| 0% | Promoters |
|---|---|
| 33% | Passives |
| 67% | Detractors |
East Penn NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 -100 | Nov 2020 | -100 |
Nov 2023 -50 | Nov 2023 | -50 |
May 2024 -66 | May 2024 | -66 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
East Penn Product Quality
4/5
East Penn has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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East Penn Product Information
East Penn’s product quality score is a 4 out of 5 as rated by its users and customers.
- Company Size
- 5,001-10,000 Employees
East Penn Customer Satisfaction (CSAT)
East Penn Customer Satisfaction (CSAT) Score
100 / 100
East Penn has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
East Penn as an Employer
2.8/5
East Penn has a 2.8/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
East Penn scored a -67 for Net Promoter Score and a -23 for Employee Net Promoter Score. NPS gauges how likely a customer of East Penn would recommend the brand to a friend. ENPS measures how likely East Penn employees would recommend working at East Penn to a friend.
Net Promoter Score
-67
NPS Score
| 0% | Promoters |
|---|---|
| 33% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-23
eNPS Score
| 23% | Promoters |
|---|---|
| 31% | Passive |
| 46% | Detractors |
