23
NPS
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East West Banking
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About East West Banking's Brand
Provider of banking and financial services. The company is engaged in providing banking services such as accepting deposits, originating loans, offering deposit instruments and other related banking services.
Brand at a Glance
69%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
3.9/5
Customer Service
East West Banking NPS
East West Banking's Net Promoter Score (NPS) is a 23 with 54% Promoters, 15% Passives, and 31% Detractors. Net Promoter Score tracks whether East West Banking's customers would recommend using the product based on a scale of -100 to 100.
East West Banking Overall NPS
| 54% | Promoters |
|---|---|
| 15% | Passives |
| 31% | Detractors |
East West Banking NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 100 | Nov 2020 | 100 |
Nov 2021 0 | Nov 2021 | 0 |
Dec 2021 33 | Dec 2021 | 33 |
Feb 2022 60 | Feb 2022 | 60 |
Nov 2022 67 | Nov 2022 | 67 |
Apr 2023 71 | Apr 2023 | 71 |
Sep 2023 50 | Sep 2023 | 50 |
Oct 2023 55 | Oct 2023 | 55 |
Apr 2024 40 | Apr 2024 | 40 |
Feb 2025 36 | Feb 2025 | 36 |
Apr 2025 33 | Apr 2025 | 33 |
Jan 2026 22 | Jan 2026 | 22 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
East West Banking NPS by Gender
East West Banking's NPS was rated 100 by Male customers on Comparably.
Male
100
East West Banking's NPS was rated 100 by Male customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Female
N/A
East West Banking's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
East West Banking Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of East West Banking users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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East West Banking Customer Loyalty Score by Gender
East West Banking's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
East West Banking Product Quality
4/5
East West Banking has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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East West Banking Product Information
East West Banking’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- www.eastwestbanker.com
- Company Size
- 5,001-10,000 Employees
Quick Insights into East West Banking Product Quality
East West Banking's Product Quality score was rated highest by Male customers.
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Ranked East West Banking Product Quality the Highest
East West Banking Product Quality Score by Gender
East West Banking's Product Quality score was rated 5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of East West Banking.
Male
5/5
Female
N/A
East West Banking Pricing
East West Banking ROI & Value For Money
4/5
East West Banking has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Quick Insights into East West Banking ROI
East West Banking's ROI score was rated highest by Male customers.
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Ranked East West Banking ROI the Highest
East West Banking ROI Score by Gender
East West Banking's ROI score was rated 4.1 by Male customers on Comparably.
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Male
4.1/5
Female
N/A
East West Banking Customer Satisfaction (CSAT)
East West Banking Customer Satisfaction (CSAT) Score
73 / 100
East West Banking has an overall Customer Satisfaction score of 73 rated by its users and customers.
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Very Satisfied
46%
Satisfied
27%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
9%
Very Dissatisfied
9%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
East West Banking Customer Service
3.9/5
East West Banking has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About East West Banking's Customer Service
Address
East West Corporate Center The Beaufort 5th Avenue corner 23rd Street, Taguig City, 1634
Website
www.eastwestbanker.com
Phone Number
7
Quick Insights into East West Banking Customer Service
East West Banking's Customer Service score was rated highest by Male customers.
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Ranked East West Banking Customer Service the Highest
East West Banking Customer Service Score by Gender
East West Banking's Customer Service score was rated 4.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of East West Banking.
Male
4.3/5
Female
N/A
East West Banking as an Employer
Consumer vs. Employees
East West Banking scored a 23 for Net Promoter Score and a 17 for Employee Net Promoter Score. NPS gauges how likely a customer of East West Banking would recommend the brand to a friend. ENPS measures how likely East West Banking employees would recommend working at East West Banking to a friend.
Net Promoter Score
23
NPS Score
| 54% | Promoters |
|---|---|
| 15% | Passive |
| 31% | Detractors |
Employee Net Promoter Score
17
eNPS Score
| 50% | Promoters |
|---|---|
| 17% | Passive |
| 33% | Detractors |
