92
NPS
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Easygenerator
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About Easygenerator's Brand
Easygenerator enables subject matter experts to rapidly create the most engaging courses that have the highest learning impact.
Brand at a Glance
10%
Customer Loyalty
4.7/5
Product Quality
4.4/5
Pricing
2.7/5
Customer Service
Easygenerator NPS
Easygenerator's Net Promoter Score (NPS) is a 92 with 96% Promoters, 0% Passives, and 4% Detractors. Net Promoter Score tracks whether Easygenerator's customers would recommend using the product based on a scale of -100 to 100.
Easygenerator Overall NPS
| 96% | Promoters |
|---|---|
| 0% | Passives |
| 4% | Detractors |
Easygenerator NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 91 | Aug 2020 | 91 |
Sep 2023 92 | Sep 2023 | 92 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Easygenerator Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Easygenerator users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Easygenerator Product Quality
4.7/5
Easygenerator has an overall Product Quality score of 4.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Easygenerator's overall Product Quality score rated by its users and customers.
Easygenerator Product Information
Easygenerator serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, Latin America, Germany, Brazil, and Mexico. Easygenerator supports Web devices and offers products for small, medium, and large sized businesses.
Easygenerator’s product quality score is a 4.7 out of 5 as rated by its users and customers.
- Website
- http://www.easygenerator.com
- Company Size
- 51-200 Employees
Industry
Tech
Ecommerce and Marketplaces
Education
Marketplaces
SaaS
Languages Supported
English
Product Type
Training Software
Course Authoring Software
eLearning Authoring Tools Software
Easygenerator Pricing
Easygenerator ROI & Value For Money
4.4/5
Easygenerator has a value for money and ROI score of 4.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Easygenerator's overall ROI score rated by its users and customers.
Easygenerator Pricing Plans
Easygenerator has a pricing structure that accommodates small, medium, and large businesses. Starting from $29/month, Easygenerator uses a subscription model and offers the following: Pro: $99/month or $990/year, Team: $495/month or $4950/year, and Enterprise: Contact Easygenerator for a price quote..
Who Uses Easygenerator?
Small Businesses
Medium Businesses
Large Enterprises
Easygenerator Customer Satisfaction (CSAT)
Easygenerator Customer Satisfaction (CSAT) Score
100 / 100
Easygenerator has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Easygenerator Customer Service
2.7/5
Easygenerator has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Easygenerator's overall Customer Service score rated by its users and customers.
About Easygenerator's Customer Service
Address
Westblaak 180, 3012KN Netherlands
Website
http://www.easygenerator.com
Phone Number
+31103107100
Consumer vs. Employees
Easygenerator scored a 92 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Easygenerator would recommend the brand to a friend. ENPS measures how likely Easygenerator employees would recommend working at Easygenerator to a friend.
Net Promoter Score
92
NPS Score
| 96% | Promoters |
|---|---|
| 0% | Passive |
| 4% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
