-50
NPS
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Brand Page
EAT Club
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About EAT Club's Brand
Eat Club is a restaurant based in Rio de Janeiro, Brazil.
Brand at a Glance
83%
Customer Loyalty
3.4/5
Product Quality
3.1/5
Pricing
3.5/5
Customer Service
EAT Club NPS
EAT Club's Net Promoter Score (NPS) is a -50 with 25% Promoters, 0% Passives, and 75% Detractors. Net Promoter Score tracks whether EAT Club's customers would recommend using the product based on a scale of -100 to 100.
EAT Club Overall NPS
| 25% | Promoters |
|---|---|
| 0% | Passives |
| 75% | Detractors |
EAT Club NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 -100 | Apr 2022 | -100 |
Jan 2023 -100 | Jan 2023 | -100 |
Mar 2023 -50 | Mar 2023 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
EAT Club Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of EAT Club users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
EAT Club Product Quality
3.4/5
EAT Club has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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EAT Club Product Information
EAT Club’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.eatclub.com.br/
- Company Size
- 201-500 Employees
Industry
Tech
Food and Beverages
EAT Club Pricing
EAT Club ROI & Value For Money
3.1/5
EAT Club has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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EAT Club Customer Satisfaction (CSAT)
EAT Club Customer Satisfaction (CSAT) Score
67 / 100
EAT Club has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
EAT Club Customer Service
3.5/5
EAT Club has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About EAT Club's Customer Service
Address
Palo Alto, CA
Website
http://www.eatclub.com.br/
EAT Club as an Employer
4.7/5
EAT Club has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
EAT Club scored a -50 for Net Promoter Score and a 49 for Employee Net Promoter Score. NPS gauges how likely a customer of EAT Club would recommend the brand to a friend. ENPS measures how likely EAT Club employees would recommend working at EAT Club to a friend.
Net Promoter Score
-50
NPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
49
eNPS Score
| 62% | Promoters |
|---|---|
| 25% | Passive |
| 13% | Detractors |
