100
NPS
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Eaton Vance Management
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About Eaton Vance Management's Brand
Eaton Vance is engaged in managing investment funds and providing investment management and advisory services
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Eaton Vance Management NPS
Eaton Vance Management's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Eaton Vance Management's customers would recommend using the product based on a scale of -100 to 100.
Eaton Vance Management Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Eaton Vance Management NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 100 | Oct 2021 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Eaton Vance Management Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Eaton Vance Management users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Eaton Vance Management Product Quality
5/5
Eaton Vance Management has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Eaton Vance Management Product Information
Eaton Vance Management’s product quality score is a 5 out of 5 as rated by its users and customers.
Industry
Tech
Ecommerce and Marketplaces
FinTech
Marketplaces
Venture Capital & Private Equity
Eaton Vance Management Pricing
Eaton Vance Management ROI & Value For Money
5/5
Eaton Vance Management has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Eaton Vance Management Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Eaton Vance Management Customer Service
5/5
Eaton Vance Management has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Eaton Vance Management's Customer Service
Address
Two International Place 255 State Street, Boston, MA 02110
Website
http://corporate.eatonvance.com/
Consumer vs. Employees
Eaton Vance Management scored a 100 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Eaton Vance Management would recommend the brand to a friend. ENPS measures how likely Eaton Vance Management employees would recommend working at Eaton Vance Management to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
