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NPS
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Brand Page
Eaze
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About Eaze's Brand
Revolutionizing medical marijuana delivery.
Brand at a Glance
72%
Customer Loyalty
3.3/5
Product Quality
2.9/5
Pricing
3/5
Customer Service
Eaze NPS
Eaze's Net Promoter Score (NPS) is a 1 with 42% Promoters, 17% Passives, and 41% Detractors. Net Promoter Score tracks whether Eaze's customers would recommend using the product based on a scale of -100 to 100.
Eaze Overall NPS
| 42% | Promoters |
|---|---|
| 17% | Passives |
| 41% | Detractors |
Eaze NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 -1 | Jun 2023 | -1 |
Sep 2023 0 | Sep 2023 | 0 |
Oct 2023 -2 | Oct 2023 | -2 |
Dec 2023 -2 | Dec 2023 | -2 |
Jan 2024 -2 | Jan 2024 | -2 |
Feb 2024 -2 | Feb 2024 | -2 |
Apr 2024 -2 | Apr 2024 | -2 |
May 2024 -4 | May 2024 | -4 |
Jun 2024 -3 | Jun 2024 | -3 |
Aug 2024 -1 | Aug 2024 | -1 |
Nov 2024 -1 | Nov 2024 | -1 |
Jan 2026 1 | Jan 2026 | 1 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Eaze NPS by Gender
Female customers rated Eaze's NPS 20 points higher than Male customers.
Male
-39
Eaze's NPS was rated -39 by Male customers on Comparably.
24%
Promoters
13%
Passives
63%
Detractors
Female
-19
Eaze's NPS was rated -19 by Female customers on Comparably.
36%
Promoters
9%
Passives
55%
Detractors
Eaze NPS by Ethnicity
Eaze's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -13 | Caucasian | -13 |
Other -100 | Other | -100 |
Eaze NPS by Age
Eaze's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.
Eaze NPS by Usage
Eaze's NPS was rated the highest by customers who have used Eaze's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -28 | Less than 1 Year | -28 |
1 to 2 Years 0 | 1 to 2 Years | 0 |
2 to 5 Years -51 | 2 to 5 Years | -51 |
Eaze Customer Reviews
Out of the 3 Eaze customer reviews 3 were positive and 0 were constructive. Eaze customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Eaze Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Eaze users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Eaze Customer Loyalty Score by Gender
Male customers rated Eaze's Customer Loyalty score 3% higher than Female customers.
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Male
78%
Yes
Female
75%
Yes
Eaze Customer Loyalty Score by Ethnicity
Eaze's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Eaze.
66
out of 100
Caucasian
100
out of 100
Other
Eaze Customer Loyalty Score by Age
Eaze's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Eaze.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 55% | 18-25 | 55% |
31-35 85% | 31-35 | 85% |
Eaze Customer Loyalty Score by Usage
Eaze's Customer Loyalty score was rated the highest by customers who have used Eaze's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Eaze Customer Loyalty Score by Industry
Eaze's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Eaze Product Quality
3.3/5
Eaze has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Eaze Product Information
Eaze’s product quality score is a 3.3 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Eaze's product the highest. Reviewers from the Tech industry rated Eaze the lowest at 1.5.
- Website
- http://www.eaze.com/
- Company Size
- 51-200 Employees
Industry
Consumer Services
Quick Insights into Eaze Product Quality
Eaze's Product Quality score was rated highest by customers ages 31-35, and rated lowest by customers from the Tech industry.
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Ranked Eaze Product Quality the Highest
Ranked Eaze Product Quality the Lowest
Eaze Product Quality Score by Gender
Female customers rated Eaze's Product Quality score 0.1 stars higher than Male customers.
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Male
2.8/5
Female
2.9/5
Eaze Product Quality Score by Ethnicity
Eaze's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Eaze.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Other 1.5 | Other | 1.5 |
Eaze Product Quality Score by Age
Eaze's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Eaze.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.6 | 18-25 | 2.6 |
31-35 3.6 | 31-35 | 3.6 |
Eaze Product Quality Score by Usage
Eaze's Product Quality score was rated the highest by customers who have used Eaze's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Eaze Product Quality Score by Industry
Eaze's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Eaze Pricing
Eaze ROI & Value For Money
2.9/5
Eaze has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Eaze Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Tech industry think that they had the lowest ROI from Eaze.
Quick Insights into Eaze ROI
Eaze's ROI score was rated highest by customers ages 31-35, and rated lowest by Other customers.
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Ranked Eaze ROI the Highest
Ranked Eaze ROI the Lowest
Eaze ROI Score by Gender
Eaze's ROI score was rated 2.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Eaze.
Male
2.5/5
Female
2.5/5
Eaze ROI Score by Ethnicity
Eaze's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Eaze.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Other 1.5 | Other | 1.5 |
Eaze ROI Score by Age
Eaze's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Eaze.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.9 | 18-25 | 1.9 |
31-35 3.6 | 31-35 | 3.6 |
Eaze ROI Score by Usage
Eaze's ROI score was rated the highest by customers who have used Eaze's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Eaze ROI Score by Industry
Eaze's ROI score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Eaze Customer Satisfaction (CSAT)
Eaze Customer Satisfaction (CSAT) Score
56 / 100
Eaze has an overall Customer Satisfaction score of 56 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
28%
Satisfied
28%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
3%
Very Dissatisfied
32%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Eaze Customer Satisfaction
Eaze's Customer Satisfaction score was rated highest by customers ages 31-35, and rated lowest by Male customers.
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Ranked Eaze Customer Satisfaction the Highest
Ranked Eaze Customer Satisfaction the Lowest
Eaze Customer Satisfaction Score by Gender
Female customers rated Eaze's Customer Satisfaction score 30 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Eaze.
27 / 100
MaleVery Satisfied | 9% | |
|---|---|---|
Satisfied | 18% | |
Neither Satisfied nor Dissatisfied | 9% | |
Dissatisfied | 9% | |
Very Dissatisfied | 55% |
57 / 100
FemaleVery Satisfied | 43% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 43% |
Eaze Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Eaze's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
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50 / 100
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
12%
Very Dissatisfied
38%
Eaze Customer Satisfaction Score by Age
Eaze's Customer Satisfaction score was rated 83 points by customers ages 31-35 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 83% |
Eaze Customer Satisfaction Score by Usage
Eaze's Customer Satisfaction score was rated the highest by customers who have used Eaze's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Eaze Customer Service
3/5
Eaze has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Eaze's Customer Service
Address
160 Pine St., San Francisco, CA 94111
Website
http://www.eaze.com/
Phone Number
+1 (877) 741-4929
Eaze's Social Links
Quick Insights into Eaze Customer Service
Eaze's Customer Service score was rated highest by customers ages 31-35, and rated lowest by customers from the Tech industry.
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Ranked Eaze Customer Service the Highest
Ranked Eaze Customer Service the Lowest
Eaze Customer Service Score by Gender
Female customers rated Eaze's Customer Service score 0.3 stars higher than Male customers.
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Male
2.2/5
Female
2.5/5
Eaze Customer Service Score by Ethnicity
Eaze's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Eaze.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Other 1.5 | Other | 1.5 |
Eaze Customer Service Score by Age
Eaze's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Eaze.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 2.6 | 18-25 | 2.6 |
31-35 3.7 | 31-35 | 3.7 |
Eaze Customer Service Score by Usage
Eaze's Customer Service score was rated the highest by customers who have used Eaze's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Eaze Customer Service Score by Industry
Eaze's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Consumer vs. Employees
Eaze scored a 1 for Net Promoter Score and a 18 for Employee Net Promoter Score. NPS gauges how likely a customer of Eaze would recommend the brand to a friend. ENPS measures how likely Eaze employees would recommend working at Eaze to a friend.
Net Promoter Score
1
NPS Score
| 42% | Promoters |
|---|---|
| 17% | Passive |
| 41% | Detractors |
Employee Net Promoter Score
18
eNPS Score
| 52% | Promoters |
|---|---|
| 14% | Passive |
| 34% | Detractors |
