-100
NPS
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Brand Page
eBacon
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About eBacon's Brand
eBacon is a software company that focuses on certified payroll and fringe benefit management for the construction industry. Our software solutions combine time tracking, fringe management, payroll and certified reporting to help contractors and subcontractors avoid risk and become more profitable. We design and develop all of our own software and applications. Because we have our own advanced inhouse development team, we’re able to rapidly respond to the needs of the market. This allows us to create amazing products that solve real world problems.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
eBacon NPS
eBacon's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether eBacon's customers would recommend using the product based on a scale of -100 to 100.
eBacon Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
eBacon NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2024 -100 | Aug 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
eBacon Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of eBacon users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
eBacon Product Quality
1.5/5
eBacon has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock eBacon's overall Product Quality score rated by its users and customers.
eBacon Product Information
eBacon’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- https://www.ebacon.com/
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
FinTech
SaaS
eBacon Pricing
eBacon ROI & Value For Money
1.5/5
eBacon has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock eBacon's overall ROI score rated by its users and customers.
eBacon Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
eBacon Customer Service
1.5/5
eBacon has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock eBacon's overall Customer Service score rated by its users and customers.
About eBacon's Customer Service
Address
20815 N Cave Creek Rd, Phoenix, AZ 85024
Website
https://www.ebacon.com/
Phone Number
6235804900
eBacon's Social Links
eBacon as an Employer
4.8/5
eBacon has a 4.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
eBacon scored a -100 for Net Promoter Score and a 98 for Employee Net Promoter Score. NPS gauges how likely a customer of eBacon would recommend the brand to a friend. ENPS measures how likely eBacon employees would recommend working at eBacon to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
98
eNPS Score
| 98% | Promoters |
|---|---|
| 2% | Passive |
| 0% | Detractors |
