-75
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Ebix
Marketing or Exec? Claim Your Free Account
About Ebix's Brand
Ebix, Inc., together with its subsidiaries, provides software and e-commerce solutions for the insurance industry primarily in North
Brand at a Glance
45%
Customer Loyalty
2.5/5
Product Quality
2.7/5
Pricing
2.9/5
Customer Service
Ebix NPS
Ebix's Net Promoter Score (NPS) is a -75 with 6% Promoters, 13% Passives, and 81% Detractors. Net Promoter Score tracks whether Ebix's customers would recommend using the product based on a scale of -100 to 100.
Ebix Overall NPS
| 6% | Promoters |
|---|---|
| 13% | Passives |
| 81% | Detractors |
Ebix NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 -80 | Jan 2022 | -80 |
Aug 2022 -83 | Aug 2022 | -83 |
Nov 2022 -85 | Nov 2022 | -85 |
Feb 2023 -87 | Feb 2023 | -87 |
Mar 2023 -88 | Mar 2023 | -88 |
Aug 2023 -70 | Aug 2023 | -70 |
Oct 2023 -72 | Oct 2023 | -72 |
Feb 2024 -75 | Feb 2024 | -75 |
May 2024 -78 | May 2024 | -78 |
Jun 2024 -78 | Jun 2024 | -78 |
Feb 2025 -81 | Feb 2025 | -81 |
Nov 2025 -75 | Nov 2025 | -75 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ebix NPS by Gender
Ebix's NPS was rated -50 by Male customers on Comparably.
Male
-50
Ebix's NPS was rated -50 by Male customers on Comparably.
25%
Promoters
0%
Passives
75%
Detractors
Female
N/A
Ebix's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Ebix NPS by Ethnicity
Ebix's NPS was rated -34 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander -34 | Asian or Pacific Islander | -34 |
Ebix NPS by Age
Ebix's NPS was rated -100 points by customers ages 31-35 on Comparably.
Ebix NPS by Usage
Ebix's NPS was rated -34 points by customers who have used Ebix's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -34 | Less than 1 Year | -34 |
Ebix Customer Loyalty
45%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
45% of Ebix users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ebix Customer Loyalty Score by Gender
Ebix's Customer Loyalty score was rated 55 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Ebix.
Male
55%
Yes
Female
N/A
Yes
Ebix Customer Loyalty Score by Ethnicity
Ebix's Customer Loyalty score was rated 40% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Ebix.
40
out of 100
Asian or Pacific Islander
Ebix Customer Loyalty Score by Age
Ebix's Customer Loyalty score was rated 40% by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Ebix.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 40% | 31-35 | 40% |
Ebix Customer Loyalty Score by Usage
Ebix's Customer Loyalty score was rated 40% by customers who have used Ebix's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Ebix Customer Loyalty Score by Industry
Ebix's Customer Loyalty score was rated 40% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Ebix Product Quality
2.5/5
Ebix has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Ebix's overall Product Quality score rated by its users and customers.
Ebix Product Information
Ebix’s product quality score is a 2.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Ebix's product the highest.
- Website
- http://www.ebix.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Ecommerce and Marketplaces
Insurance
SaaS
Quick Insights into Ebix Product Quality
Ebix's Product Quality score was rated highest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked Ebix's Product Quality.
Ranked Ebix Product Quality the Highest
Ebix Product Quality Score by Gender
Ebix's Product Quality score was rated 1.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Ebix.
Male
1.9/5
Female
N/A
Ebix Product Quality Score by Ethnicity
Ebix's Product Quality score was rated 3.3 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Ebix.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.3 | Asian or Pacific Islander | 3.3 |
Ebix Product Quality Score by Age
Ebix's Product Quality score was rated 1.5 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Ebix.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
Ebix Product Quality Score by Usage
Ebix's Product Quality score was rated 3 stars by customers who have used Ebix's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Ebix Product Quality Score by Industry
Ebix's Product Quality score was rated 1.5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Ebix Pricing
Ebix ROI & Value For Money
2.7/5
Ebix has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Ebix's overall ROI score rated by its users and customers.
Ebix Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Ebix ROI
Ebix's ROI score was rated highest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked Ebix's ROI score.
Ranked Ebix ROI the Highest
Ebix ROI Score by Gender
Ebix's ROI score was rated 1.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Ebix.
Male
1.9/5
Female
N/A
Ebix ROI Score by Ethnicity
Ebix's ROI score was rated 4.1 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Ebix.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Ebix ROI Score by Age
Ebix's ROI score was rated 1.6 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Ebix.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.6 | 31-35 | 1.6 |
Ebix ROI Score by Usage
Ebix's ROI score was rated 3 stars by customers who have used Ebix's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Ebix ROI Score by Industry
Ebix's ROI score was rated 2.1 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Ebix Customer Satisfaction (CSAT)
Ebix Customer Satisfaction (CSAT) Score
37 / 100
Ebix has an overall Customer Satisfaction score of 37 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
10%
Satisfied
27%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
18%
Very Dissatisfied
27%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Ebix Customer Satisfaction
Ebix's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked Ebix's Customer Satisfaction.
Ranked Ebix Customer Satisfaction the Highest
Ebix Customer Satisfaction Score by Gender
Ebix's Customer Satisfaction score was rated 33 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Ebix.
33 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
Ebix Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Ebix's Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Ebix.
67 / 100
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
Ebix Customer Satisfaction Score by Age
Ebix's Customer Satisfaction score was rated 0 points by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Ebix.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 0% |
Ebix Customer Satisfaction Score by Industry
Ebix's Customer Satisfaction score was rated 33 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Ebix Customer Satisfaction Score by Industry",
"text": "Ebix's Customer Satisfaction score was rated 33 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Ebix's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 33
}
]
}Ebix Customer Service
2.9/5
Ebix has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Ebix's overall Customer Service score rated by its users and customers.
About Ebix's Customer Service
Address
5 Concourse Parkway, Suite 3200, Atlanta, GA
Website
http://www.ebix.com
Quick Insights into Ebix Customer Service
Ebix's Customer Service score was rated highest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked Ebix's Customer Service score.
Ranked Ebix Customer Service the Highest
Ebix Customer Service Score by Gender
Ebix's Customer Service score was rated 2.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Ebix.
Male
2.7/5
Female
N/A
Ebix Customer Service Score by Ethnicity
Ebix's Customer Service score was rated 4.1 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Ebix.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Ebix Customer Service Score by Age
Ebix's Customer Service score was rated 2.8 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Ebix.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 2.8 | 31-35 | 2.8 |
Ebix Customer Service Score by Usage
Ebix's Customer Service score was rated 4.1 stars by customers who have used Ebix's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Ebix Customer Service Score by Industry
Ebix's Customer Service score was rated 3.3 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Ebix as an Employer
2.4/5
Ebix has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Ebix scored a -75 for Net Promoter Score and a -55 for Employee Net Promoter Score. NPS gauges how likely a customer of Ebix would recommend the brand to a friend. ENPS measures how likely Ebix employees would recommend working at Ebix to a friend.
Net Promoter Score
-75
NPS Score
| 6% | Promoters |
|---|---|
| 13% | Passive |
| 81% | Detractors |
Employee Net Promoter Score
-55
eNPS Score
| 17% | Promoters |
|---|---|
| 11% | Passive |
| 72% | Detractors |
