25
NPS
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EBSCO Industries
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About EBSCO Industries' Brand
EBSCO was founded in 1944, and has grown into a global company with more than 6,000 employees and more than 40 businesses operating around the world.
Brand at a Glance
84%
Customer Loyalty
3.8/5
Product Quality
3.7/5
Pricing
3.1/5
Customer Service
EBSCO Industries NPS
EBSCO Industries's Net Promoter Score (NPS) is a 25 with 58% Promoters, 9% Passives, and 33% Detractors. Net Promoter Score tracks whether EBSCO Industries's customers would recommend using the product based on a scale of -100 to 100.
EBSCO Industries Overall NPS
| 58% | Promoters |
|---|---|
| 9% | Passives |
| 33% | Detractors |
EBSCO Industries NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 100 | Mar 2021 | 100 |
Apr 2021 0 | Apr 2021 | 0 |
May 2021 33 | May 2021 | 33 |
Sep 2021 50 | Sep 2021 | 50 |
Dec 2021 67 | Dec 2021 | 67 |
Apr 2022 57 | Apr 2022 | 57 |
Jun 2022 37 | Jun 2022 | 37 |
Sep 2022 22 | Sep 2022 | 22 |
Aug 2023 10 | Aug 2023 | 10 |
Oct 2023 18 | Oct 2023 | 18 |
May 2024 25 | May 2024 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
EBSCO Industries NPS by Gender
EBSCO Industries's NPS was rated 49 by Female customers on Comparably.
Female
49
EBSCO Industries's NPS was rated 49 by Female customers on Comparably.
66%
Promoters
17%
Passives
17%
Detractors
Male
N/A
EBSCO Industries's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
EBSCO Industries NPS by Ethnicity
EBSCO Industries's NPS was rated 67 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 67 | Caucasian | 67 |
EBSCO Industries Customer Reviews
Out of the 2 EBSCO Industries customer reviews 2 were positive and 0 were constructive. EBSCO Industries customer reviews reflect that all customers have a favorable experience using the products/services of the company.
EBSCO Industries Customer Loyalty
84%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
84% of EBSCO Industries users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
EBSCO Industries Customer Loyalty Score by Gender
EBSCO Industries's Customer Loyalty score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of EBSCO Industries.
Female
100%
Yes
Male
N/A
Yes
EBSCO Industries Customer Loyalty Score by Ethnicity
EBSCO Industries's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of EBSCO Industries.
100
out of 100
Caucasian
EBSCO Industries Customer Loyalty Score by Industry
EBSCO Industries's Customer Loyalty score was rated 100% by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
EBSCO Industries Product Quality
3.8/5
EBSCO Industries has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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EBSCO Industries Product Information
EBSCO Industries’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Education industry rated EBSCO Industries's product the highest.
- Website
- http://www.ebscoind.com/
- Company Size
- 5,001-10,000 Employees
Industry
Business Services
Quick Insights into EBSCO Industries Product Quality
EBSCO Industries's Product Quality score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked EBSCO Industries' Product Quality.
Ranked EBSCO Industries Product Quality the Highest
EBSCO Industries Product Quality Score by Gender
EBSCO Industries's Product Quality score was rated 4.3 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of EBSCO Industries.
Female
4.3/5
Male
N/A
EBSCO Industries Product Quality Score by Ethnicity
EBSCO Industries's Product Quality score was rated 4.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of EBSCO Industries.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
EBSCO Industries Product Quality Score by Industry
EBSCO Industries's Product Quality score was rated 4 stars by Education industry customers.
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EBSCO Industries Pricing
EBSCO Industries ROI & Value For Money
3.7/5
EBSCO Industries has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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EBSCO Industries Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry.
Quick Insights into EBSCO Industries ROI
EBSCO Industries's ROI score was rated highest by Female customers.
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Ranked EBSCO Industries ROI the Highest
EBSCO Industries ROI Score by Gender
EBSCO Industries's ROI score was rated 3.9 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of EBSCO Industries.
Female
3.9/5
Male
N/A
EBSCO Industries ROI Score by Ethnicity
EBSCO Industries's ROI score was rated 3.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of EBSCO Industries.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
EBSCO Industries ROI Score by Industry
EBSCO Industries's ROI score was rated 3.3 stars by Education industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
EBSCO Industries Customer Satisfaction (CSAT)
EBSCO Industries Customer Satisfaction (CSAT) Score
86 / 100
EBSCO Industries has an overall Customer Satisfaction score of 86 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
14%
Satisfied
72%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into EBSCO Industries Customer Satisfaction
EBSCO Industries's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked EBSCO Industries' Customer Satisfaction.
Ranked EBSCO Industries Customer Satisfaction the Highest
EBSCO Industries Customer Satisfaction Score by Gender
EBSCO Industries's Customer Satisfaction score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of EBSCO Industries.
100 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 100% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
EBSCO Industries Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
EBSCO Industries' Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of EBSCO Industries.
100 / 100
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
EBSCO Industries Customer Service
3.1/5
EBSCO Industries has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About EBSCO Industries's Customer Service
Address
5724 Hwy. 280 East, Birmingham, AL 35242
Website
http://www.ebscoind.com/
Phone Number
(205) 991-6600
EBSCO Industries's Social Links
Quick Insights into EBSCO Industries Customer Service
EBSCO Industries's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked EBSCO Industries' Customer Service score.
Ranked EBSCO Industries Customer Service the Highest
EBSCO Industries Customer Service Score by Gender
EBSCO Industries's Customer Service score was rated 3.3 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of EBSCO Industries.
Female
3.3/5
Male
N/A
EBSCO Industries Customer Service Score by Ethnicity
EBSCO Industries's Customer Service score was rated 3.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of EBSCO Industries.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
EBSCO Industries Customer Service Score by Industry
EBSCO Industries's Customer Service score was rated 3.1 stars by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
EBSCO Industries as an Employer
3.4/5
EBSCO Industries has a 3.4/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
EBSCO Industries scored a 25 for Net Promoter Score and a 13 for Employee Net Promoter Score. NPS gauges how likely a customer of EBSCO Industries would recommend the brand to a friend. ENPS measures how likely EBSCO Industries employees would recommend working at EBSCO Industries to a friend.
Net Promoter Score
25
NPS Score
| 58% | Promoters |
|---|---|
| 9% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
13
eNPS Score
| 47% | Promoters |
|---|---|
| 19% | Passive |
| 34% | Detractors |
