11
NPS
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EBSCO Information Services
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About EBSCO Information Services' Brand
EBSCO Information Services (EBSCO) delivers a fully optimized research experience, seamlessly integrated with a powerful discovery platform to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EBSCO employs more than 2,700 people worldwide, with most embracing hybrid or remote work models. As an AI-enabled service leader, we thrive on innovation, forward-thinking strategies, and the dedication of our exceptional team. At EBSCO, we’re driven to inspire, empower and support research. Our mission is to transform lives by providing reliable and relevant information — when, where and how people need it.
Brand at a Glance
78%
Customer Loyalty
3.8/5
Product Quality
3.8/5
Pricing
3.7/5
Customer Service
EBSCO Information Services NPS
EBSCO Information Services's Net Promoter Score (NPS) is a 11 with 44% Promoters, 23% Passives, and 33% Detractors. Net Promoter Score tracks whether EBSCO Information Services's customers would recommend using the product based on a scale of -100 to 100.
EBSCO Information Services Overall NPS
| 44% | Promoters |
|---|---|
| 23% | Passives |
| 33% | Detractors |
EBSCO Information Services NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 49 | May 2022 | 49 |
Jun 2022 63 | Jun 2022 | 63 |
Sep 2022 66 | Sep 2022 | 66 |
Nov 2022 60 | Nov 2022 | 60 |
Jan 2023 54 | Jan 2023 | 54 |
Jun 2023 42 | Jun 2023 | 42 |
Aug 2023 30 | Aug 2023 | 30 |
Mar 2024 22 | Mar 2024 | 22 |
Apr 2024 19 | Apr 2024 | 19 |
Sep 2024 12 | Sep 2024 | 12 |
Oct 2024 18 | Oct 2024 | 18 |
Aug 2025 11 | Aug 2025 | 11 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
EBSCO Information Services NPS by Gender
EBSCO Information Services's NPS was rated 67 by Female customers on Comparably.
Female
67
EBSCO Information Services's NPS was rated 67 by Female customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors
Male
N/A
EBSCO Information Services's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
EBSCO Information Services NPS by Ethnicity
EBSCO Information Services's NPS was rated -67 points by Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Other -67 | Other | -67 |
EBSCO Information Services NPS by Age
EBSCO Information Services's NPS was rated 34 points by customers ages 46-50 on Comparably.
EBSCO Information Services NPS by Usage
EBSCO Information Services's NPS was rated 34 points by customers who have used EBSCO Information Services's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 34 | 2 to 5 Years | 34 |
EBSCO Information Services Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of EBSCO Information Services users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
EBSCO Information Services Customer Loyalty Score by Gender
EBSCO Information Services's Customer Loyalty score was rated 70 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of EBSCO Information Services.
Female
70%
Yes
Male
N/A
Yes
EBSCO Information Services Customer Loyalty Score by Ethnicity
EBSCO Information Services's Customer Loyalty score was rated 40% by Other customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of EBSCO Information Services.
40
out of 100
Other
EBSCO Information Services Customer Loyalty Score by Age
EBSCO Information Services's Customer Loyalty score was rated 100% by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of EBSCO Information Services.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
46-50 100% | 46-50 | 100% |
EBSCO Information Services Customer Loyalty Score by Usage
EBSCO Information Services's Customer Loyalty score was rated 100% by customers who have used EBSCO Information Services's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
EBSCO Information Services Product Quality
3.8/5
EBSCO Information Services has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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EBSCO Information Services Product Information
EBSCO Information Services’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.ebsco.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Content
Education
Quick Insights into EBSCO Information Services Product Quality
EBSCO Information Services's Product Quality score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked EBSCO Information Services' Product Quality.
Ranked EBSCO Information Services Product Quality the Highest
EBSCO Information Services Product Quality Score by Gender
EBSCO Information Services's Product Quality score was rated 4.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of EBSCO Information Services.
Female
4.6/5
Male
N/A
EBSCO Information Services Product Quality Score by Ethnicity
EBSCO Information Services's Product Quality score was rated 2.6 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of EBSCO Information Services.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 2.6 | Other | 2.6 |
EBSCO Information Services Product Quality Score by Age
EBSCO Information Services's Product Quality score was rated 4.1 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of EBSCO Information Services.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 4.1 | 46-50 | 4.1 |
EBSCO Information Services Product Quality Score by Usage
EBSCO Information Services's Product Quality score was rated 4.1 stars by customers who have used EBSCO Information Services's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
EBSCO Information Services Pricing
EBSCO Information Services ROI & Value For Money
3.8/5
EBSCO Information Services has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock EBSCO Information Services' overall ROI score rated by its users and customers.
Quick Insights into EBSCO Information Services ROI
EBSCO Information Services's ROI score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked EBSCO Information Services' ROI score.
Ranked EBSCO Information Services ROI the Highest
EBSCO Information Services ROI Score by Gender
EBSCO Information Services's ROI score was rated 4.3 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of EBSCO Information Services.
Female
4.3/5
Male
N/A
EBSCO Information Services ROI Score by Ethnicity
EBSCO Information Services's ROI score was rated 2.5 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of EBSCO Information Services.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 2.5 | Other | 2.5 |
EBSCO Information Services ROI Score by Age
EBSCO Information Services's ROI score was rated 3.8 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of EBSCO Information Services.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 3.8 | 46-50 | 3.8 |
EBSCO Information Services ROI Score by Usage
EBSCO Information Services's ROI score was rated 4 stars by customers who have used EBSCO Information Services's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
EBSCO Information Services Customer Satisfaction (CSAT)
EBSCO Information Services Customer Satisfaction (CSAT) Score
73 / 100
EBSCO Information Services has an overall Customer Satisfaction score of 73 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
28%
Satisfied
45%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
9%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into EBSCO Information Services Customer Satisfaction
EBSCO Information Services's Customer Satisfaction score was rated highest by Other customers.
Sign Up to unlock insights into how customers have ranked EBSCO Information Services' Customer Satisfaction.
Ranked EBSCO Information Services Customer Satisfaction the Highest
EBSCO Information Services Customer Satisfaction Score by Ethnicity
CSAT according to Other
EBSCO Information Services' Customer Satisfaction (CSAT) score was rated 67% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of EBSCO Information Services.
67 / 100
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
EBSCO Information Services Customer Service
3.7/5
EBSCO Information Services has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock EBSCO Information Services' overall Customer Service score rated by its users and customers.
About EBSCO Information Services's Customer Service
Address
10 Estes Street, Ipswich, MA 01938
Website
http://www.ebsco.com/
Phone Number
978-356-6500
EBSCO Information Services's Social Links
Quick Insights into EBSCO Information Services Customer Service
EBSCO Information Services's Customer Service score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked EBSCO Information Services' Customer Service score.
Ranked EBSCO Information Services Customer Service the Highest
EBSCO Information Services Customer Service Score by Gender
EBSCO Information Services's Customer Service score was rated 4.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of EBSCO Information Services.
Female
4.5/5
Male
N/A
EBSCO Information Services Customer Service Score by Ethnicity
EBSCO Information Services's Customer Service score was rated 2.3 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of EBSCO Information Services.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Other 2.3 | Other | 2.3 |
EBSCO Information Services Customer Service Score by Age
EBSCO Information Services's Customer Service score was rated 4.3 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of EBSCO Information Services.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
46-50 4.3 | 46-50 | 4.3 |
EBSCO Information Services Customer Service Score by Usage
EBSCO Information Services's Customer Service score was rated 4.3 stars by customers who have used EBSCO Information Services's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
EBSCO Information Services as an Employer
3.7/5
EBSCO Information Services has a 3.7/5 stars for its overall company culture rated by their employees
top
35%
CEO of EBSCO Information Services
In the Top 35% of Similar Sized Companies on Comparably.
Consumer vs. Employees
EBSCO Information Services scored a 11 for Net Promoter Score and a 6 for Employee Net Promoter Score. NPS gauges how likely a customer of EBSCO Information Services would recommend the brand to a friend. ENPS measures how likely EBSCO Information Services employees would recommend working at EBSCO Information Services to a friend.
Net Promoter Score
11
NPS Score
| 44% | Promoters |
|---|---|
| 23% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
6
eNPS Score
| 41% | Promoters |
|---|---|
| 24% | Passive |
| 35% | Detractors |
