-13
NPS
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Echo Global Logistics
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About Echo Global Logistics' Brand
Echo Global Logistics is a technology-enabled BPO service provider, serving the transportation and logistics needs of its clients.
Brand at a Glance
76%
Customer Loyalty
2.8/5
Product Quality
2.8/5
Pricing
2.9/5
Customer Service
Echo Global Logistics NPS
Echo Global Logistics's Net Promoter Score (NPS) is a -13 with 37% Promoters, 13% Passives, and 50% Detractors. Net Promoter Score tracks whether Echo Global Logistics's customers would recommend using the product based on a scale of -100 to 100.
Echo Global Logistics Overall NPS
| 37% | Promoters |
|---|---|
| 13% | Passives |
| 50% | Detractors |
Echo Global Logistics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 -24 | Apr 2023 | -24 |
Jun 2023 -20 | Jun 2023 | -20 |
Jul 2023 -23 | Jul 2023 | -23 |
Aug 2023 -18 | Aug 2023 | -18 |
Sep 2023 -20 | Sep 2023 | -20 |
Jan 2024 -19 | Jan 2024 | -19 |
Feb 2024 -16 | Feb 2024 | -16 |
Apr 2024 -15 | Apr 2024 | -15 |
Jun 2024 -11 | Jun 2024 | -11 |
Oct 2024 -14 | Oct 2024 | -14 |
Apr 2025 -12 | Apr 2025 | -12 |
Oct 2025 -14 | Oct 2025 | -14 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Echo Global Logistics NPS by Gender
Male customers rated Echo Global Logistics's NPS 117 points higher than Female customers.
Male
17
Echo Global Logistics's NPS was rated 17 by Male customers on Comparably.
50%
Promoters
17%
Passives
33%
Detractors
Female
-100
Echo Global Logistics's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Echo Global Logistics NPS by Ethnicity
Echo Global Logistics's NPS was rated -34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
Echo Global Logistics NPS by Age
Echo Global Logistics's NPS was rated -100 points by customers ages 36-40 on Comparably.
Echo Global Logistics NPS by Usage
Echo Global Logistics's NPS was rated 0 points by customers who have used Echo Global Logistics's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 0 | 1 to 2 Years | 0 |
Echo Global Logistics Customer Reviews
Out of the 3 Echo Global Logistics customer reviews 0 were positive and 3 were constructive. Echo Global Logistics customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Echo Global Logistics Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Echo Global Logistics users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Echo Global Logistics Customer Loyalty Score by Gender
Male customers rated Echo Global Logistics's Customer Loyalty score 30% higher than Female customers.
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Male
85%
Yes
Female
55%
Yes
Echo Global Logistics Customer Loyalty Score by Ethnicity
Echo Global Logistics's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Echo Global Logistics.
70
out of 100
Caucasian
Echo Global Logistics Customer Loyalty Score by Age
Echo Global Logistics's Customer Loyalty score was rated 70% by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Echo Global Logistics.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 70% | 36-40 | 70% |
Echo Global Logistics Customer Loyalty Score by Usage
Echo Global Logistics's Customer Loyalty score was rated 87% by customers who have used Echo Global Logistics's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Echo Global Logistics Customer Loyalty Score by Industry
Echo Global Logistics's Customer Loyalty score was rated 40% by Manufacturing and Machinery industry customers.
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Echo Global Logistics Product Quality
2.8/5
Echo Global Logistics has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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Echo Global Logistics Product Information
Echo Global Logistics’s product quality score is a 2.8 out of 5 as rated by its users and customers. Reviewers from the Manufacturing and Machinery industry rated Echo Global Logistics's product the highest.
- Website
- http://www.echo.com
- Company Size
- 1,001-5,000 Employees
Industry
Logistics and Supply Chain
Quick Insights into Echo Global Logistics Product Quality
Echo Global Logistics's Product Quality score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Echo Global Logistics Product Quality the Highest
Ranked Echo Global Logistics Product Quality the Lowest
Echo Global Logistics Product Quality Score by Gender
Male customers rated Echo Global Logistics's Product Quality score 2.5 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Echo Global Logistics.
Male
4/5
Female
1.5/5
Echo Global Logistics Product Quality Score by Ethnicity
Echo Global Logistics's Product Quality score was rated 2.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Echo Global Logistics.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Echo Global Logistics Product Quality Score by Age
Echo Global Logistics's Product Quality score was rated 1.5 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Echo Global Logistics.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
Echo Global Logistics Product Quality Score by Usage
Echo Global Logistics's Product Quality score was rated 3.3 stars by customers who have used Echo Global Logistics's products/services for 1 to 2 Years.
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Echo Global Logistics Product Quality Score by Industry
Echo Global Logistics's Product Quality score was rated 1.8 stars by Manufacturing and Machinery industry customers.
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Echo Global Logistics Pricing
Echo Global Logistics ROI & Value For Money
2.8/5
Echo Global Logistics has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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Echo Global Logistics Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Manufacturing and Machinery industry.
Quick Insights into Echo Global Logistics ROI
Echo Global Logistics's ROI score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Echo Global Logistics ROI the Highest
Ranked Echo Global Logistics ROI the Lowest
Echo Global Logistics ROI Score by Gender
Male customers rated Echo Global Logistics's ROI score 2.5 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Echo Global Logistics.
Male
4/5
Female
1.5/5
Echo Global Logistics ROI Score by Ethnicity
Echo Global Logistics's ROI score was rated 2.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Echo Global Logistics.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Echo Global Logistics ROI Score by Age
Echo Global Logistics's ROI score was rated 1.5 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Echo Global Logistics.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
Echo Global Logistics ROI Score by Usage
Echo Global Logistics's ROI score was rated 2.8 stars by customers who have used Echo Global Logistics's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Echo Global Logistics ROI Score by Industry
Echo Global Logistics's ROI score was rated 2.3 stars by Manufacturing and Machinery industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Echo Global Logistics Customer Satisfaction (CSAT)
Echo Global Logistics Customer Satisfaction (CSAT) Score
38 / 100
Echo Global Logistics has an overall Customer Satisfaction score of 38 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
32%
Satisfied
6%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
13%
Very Dissatisfied
32%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Echo Global Logistics Customer Satisfaction
Echo Global Logistics's Customer Satisfaction score was rated highest by Male customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Echo Global Logistics' Customer Satisfaction.
Ranked Echo Global Logistics Customer Satisfaction the Highest
Ranked Echo Global Logistics Customer Satisfaction the Lowest
Echo Global Logistics Customer Satisfaction Score by Gender
Male customers rated Echo Global Logistics's Customer Satisfaction score 0 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Echo Global Logistics.
67 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 0% | |
Very Dissatisfied | 16% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 75% |
Echo Global Logistics Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Echo Global Logistics' Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Echo Global Logistics.
33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
Echo Global Logistics Customer Satisfaction Score by Age
Echo Global Logistics's Customer Satisfaction score was rated 0 points by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Echo Global Logistics.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 0% |
Echo Global Logistics Customer Satisfaction Score by Usage
Echo Global Logistics's Customer Satisfaction score was rated 57 points by customers who have used Echo Global Logistics's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Echo Global Logistics Customer Satisfaction Score by Industry
Echo Global Logistics's Customer Satisfaction score was rated 0 points by Manufacturing and Machinery industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Echo Global Logistics Customer Satisfaction Score by Industry",
"text": "Echo Global Logistics's Customer Satisfaction score was rated 0 points by Manufacturing and Machinery industry customers.",
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"label": "Manufacturing and Machinery",
"groupId": 533,
"score": 0,
"stars": 0,
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}Echo Global Logistics Customer Service
2.9/5
Echo Global Logistics has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Echo Global Logistics' overall Customer Service score rated by its users and customers.
About Echo Global Logistics's Customer Service
Address
600 West Chicago Ave, Suite 725, Chicago, IL 60654
Website
http://www.echo.com
Phone Number
6304089243
Echo Global Logistics's Social Links
Quick Insights into Echo Global Logistics Customer Service
Echo Global Logistics's Customer Service score was rated highest by Male customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Echo Global Logistics' Customer Service score.
Ranked Echo Global Logistics Customer Service the Highest
Ranked Echo Global Logistics Customer Service the Lowest
Echo Global Logistics Customer Service Score by Gender
Male customers rated Echo Global Logistics's Customer Service score 2.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Echo Global Logistics.
Male
3.8/5
Female
1.5/5
Echo Global Logistics Customer Service Score by Ethnicity
Echo Global Logistics's Customer Service score was rated 2.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Echo Global Logistics.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Echo Global Logistics Customer Service Score by Age
Echo Global Logistics's Customer Service score was rated 1.5 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Echo Global Logistics.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
Echo Global Logistics Customer Service Score by Usage
Echo Global Logistics's Customer Service score was rated 3.2 stars by customers who have used Echo Global Logistics's products/services for 1 to 2 Years.
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Echo Global Logistics Customer Service Score by Industry
Echo Global Logistics's Customer Service score was rated 1.5 stars by Manufacturing and Machinery industry customers.
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Echo Global Logistics as an Employer
3.6/5
Echo Global Logistics has a 3.6/5 stars for its overall company culture rated by their employees
top
40%
CEO of Echo Global Logistics
In the Top 40% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Echo Global Logistics scored a -13 for Net Promoter Score and a 6 for Employee Net Promoter Score. NPS gauges how likely a customer of Echo Global Logistics would recommend the brand to a friend. ENPS measures how likely Echo Global Logistics employees would recommend working at Echo Global Logistics to a friend.
Net Promoter Score
-13
NPS Score
| 37% | Promoters |
|---|---|
| 13% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
6
eNPS Score
| 46% | Promoters |
|---|---|
| 14% | Passive |
| 40% | Detractors |
