29
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Echopass Corporation
Marketing or Exec? Claim Your Free Account
About Echopass Corporation's Brand
Echopass is an app service provider offering web-based telephone and Internet customer support services, including email and web call-backs.
Brand at a Glance
4/5
Product Quality
3.9/5
Pricing
3.7/5
Customer Service
Echopass Corporation NPS
Echopass Corporation's Net Promoter Score (NPS) is a 29 with 55% Promoters, 19% Passives, and 26% Detractors. Net Promoter Score tracks whether Echopass Corporation's customers would recommend using the product based on a scale of -100 to 100.
Echopass Corporation Overall NPS
| 55% | Promoters |
|---|---|
| 19% | Passives |
| 26% | Detractors |
Echopass Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 29 | Aug 2020 | 29 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Echopass Corporation NPS by Usage
Echopass Corporation's NPS was rated the highest by customers who have used Echopass Corporation's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 40 | Less than 1 Year | 40 |
1 to 2 Years 37 | 1 to 2 Years | 37 |
2 to 5 Years 37 | 2 to 5 Years | 37 |
Echopass Corporation Product Quality
4/5
Echopass Corporation has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Echopass Corporation's overall Product Quality score rated by its users and customers.
Echopass Corporation Product Information
Echopass Corporation serves markets in the United States, Asia, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Echopass Corporation supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Echopass Corporation’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Education industry rated Echopass Corporation's product the highest. Reviewers from the Automotive and Transportation industry rated Echopass Corporation the lowest at 3.
- Website
- http://www.genesys.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Ecommerce and Marketplaces
Enterprise
Government & Legal
Languages Supported
English
Chinese (Traditional)
Dutch
French
German
Portuguese
Spanish
Thai
Chinese (Simplified)
Japanese
Turkish
Italian
Korean
Swedish
Polish
Norwegian
Product Type
Customer Experience Software
Call Center Software
Contact Center Software
Customer Satisfaction Software
Help Desk & Ticketing Software
Customer Service Software
Customer Support Software
Customer Engagement Software
Instant Messaging & Chat Software
Live Chat Software
IVR Software
Predictive Dialer Software
Auto Dialer Software
VoIP Software
Telephony Software
Quick Insights into Echopass Corporation Product Quality
Echopass Corporation's Product Quality score was rated highest by customers from the Education industry, and rated lowest by customers from the Automotive and Transportation industry.
Sign Up to unlock insights into how customers have ranked Echopass Corporation's Product Quality.
Ranked Echopass Corporation Product Quality the Highest
Ranked Echopass Corporation Product Quality the Lowest
Echopass Corporation Product Quality Score by Usage
Echopass Corporation's Product Quality score was rated 4.4 stars by customers who have used Echopass Corporation's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Echopass Corporation Product Quality Score by Industry
Echopass Corporation's Product Quality score was rated the highest by Education industry customers, and the lowest by Automotive and Transportation industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Echopass Corporation Pricing
Echopass Corporation ROI & Value For Money
3.9/5
Echopass Corporation has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Echopass Corporation's overall ROI score rated by its users and customers.
Echopass Corporation Pricing Plans
Echopass Corporation has a pricing structure that accommodates small, medium, and large businesses. Starting from $75/month, Echopass Corporation uses a subscription model and offers the following: PureCloud 2: $110USD per user, per month (annual payment available) and PureCloud 3: $140USD per user, per month (annual payment available).
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Insurance industry. The users from the Education industry think that they had the lowest ROI from Echopass Corporation.
Who Uses Echopass Corporation?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Echopass Corporation ROI
Echopass Corporation's ROI score was rated highest by customers from the Insurance industry, and rated lowest by customers from the Education industry.
Sign Up to unlock insights into how customers have ranked Echopass Corporation's ROI score.
Ranked Echopass Corporation ROI the Highest
Ranked Echopass Corporation ROI the Lowest
Echopass Corporation ROI Score by Industry
Echopass Corporation's ROI score was rated the highest by Insurance industry customers, and the lowest by Education industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Echopass Corporation Customer Service
3.7/5
Echopass Corporation has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Echopass Corporation's overall Customer Service score rated by its users and customers.
About Echopass Corporation's Customer Service
Address
6601 Koll Center Parkway, Suite 320, Pleasanton, CA
Website
http://www.genesys.com
Phone Number
(188) 843-6379
Echopass Corporation as an Employer
3.9/5
Echopass Corporation has a 3.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Echopass Corporation scored a 29 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of Echopass Corporation would recommend the brand to a friend. ENPS measures how likely Echopass Corporation employees would recommend working at Echopass Corporation to a friend.
Net Promoter Score
29
NPS Score
| 55% | Promoters |
|---|---|
| 19% | Passive |
| 26% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 25% | Promoters |
|---|---|
| 75% | Passive |
| 0% | Detractors |
