-34
NPS
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eClinicalWorks
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About eClinicalWorks' Brand
eClinicalWorks provides ambulatory clinical information systems such as electronic medical records systems and community applications.
Brand at a Glance
63%
Customer Loyalty
2.5/5
Product Quality
2.4/5
Pricing
2.2/5
Customer Service
eClinicalWorks NPS
eClinicalWorks's Net Promoter Score (NPS) is a -34 with 30% Promoters, 6% Passives, and 64% Detractors. Net Promoter Score tracks whether eClinicalWorks's customers would recommend using the product based on a scale of -100 to 100.
eClinicalWorks Overall NPS
| 30% | Promoters |
|---|---|
| 6% | Passives |
| 64% | Detractors |
eClinicalWorks NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2024 -44 | May 2024 | -44 |
Jun 2024 -44 | Jun 2024 | -44 |
Jul 2024 -44 | Jul 2024 | -44 |
Aug 2024 -42 | Aug 2024 | -42 |
Sep 2024 -43 | Sep 2024 | -43 |
Nov 2024 -43 | Nov 2024 | -43 |
Jan 2025 -40 | Jan 2025 | -40 |
Feb 2025 -38 | Feb 2025 | -38 |
Mar 2025 -36 | Mar 2025 | -36 |
May 2025 -34 | May 2025 | -34 |
Jul 2025 -37 | Jul 2025 | -37 |
Oct 2025 -36 | Oct 2025 | -36 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
eClinicalWorks NPS by Gender
Female customers rated eClinicalWorks's NPS 15 points higher than Male customers.
Male
-50
eClinicalWorks's NPS was rated -50 by Male customers on Comparably.
25%
Promoters
0%
Passives
75%
Detractors
Female
-35
eClinicalWorks's NPS was rated -35 by Female customers on Comparably.
29%
Promoters
7%
Passives
64%
Detractors
eClinicalWorks NPS by Ethnicity
eClinicalWorks's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -53 | Caucasian | -53 |
Asian or Pacific Islander 0 | Asian or Pacific Islander | 0 |
Other -100 | Other | -100 |
eClinicalWorks NPS by Age
eClinicalWorks's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
eClinicalWorks NPS by Usage
eClinicalWorks's NPS was rated the highest by customers who have used eClinicalWorks's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
1 to 2 Years 0 | 1 to 2 Years | 0 |
2 to 5 Years -42 | 2 to 5 Years | -42 |
5 to 10 Years -66 | 5 to 10 Years | -66 |
Over 10 Years -32 | Over 10 Years | -32 |
eClinicalWorks Customer Reviews
Out of the 10 eClinicalWorks customer reviews 2 were positive and 8 were constructive. eClinicalWorks customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
eClinicalWorks Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of eClinicalWorks users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
eClinicalWorks Customer Loyalty Score by Gender
Female customers rated eClinicalWorks's Customer Loyalty score 19% higher than Male customers.
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Male
55%
Yes
Female
74%
Yes
eClinicalWorks Customer Loyalty Score by Ethnicity
eClinicalWorks's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of eClinicalWorks.
52
out of 100
Caucasian
78
out of 100
Asian or Pacific Islander
55
out of 100
Other
eClinicalWorks Customer Loyalty Score by Age
eClinicalWorks's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of eClinicalWorks.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 64% | 31-35 | 64% |
46-50 36% | 46-50 | 36% |
51-55 78% | 51-55 | 78% |
56-60 100% | 56-60 | 100% |
61-65 46% | 61-65 | 46% |
66+ 40% | 66+ | 40% |
eClinicalWorks Customer Loyalty Score by Usage
eClinicalWorks's Customer Loyalty score was rated the highest by customers who have used eClinicalWorks's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
eClinicalWorks Customer Loyalty Score by Industry
eClinicalWorks's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
eClinicalWorks Product Quality
2.5/5
eClinicalWorks has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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eClinicalWorks Product Information
eClinicalWorks’s product quality score is a 2.5 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated eClinicalWorks's product the highest. Reviewers from the Tech industry rated eClinicalWorks the lowest at 2.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
SaaS
Quick Insights into eClinicalWorks Product Quality
eClinicalWorks's Product Quality score was rated highest by customers ages 31-35, and rated lowest by customers ages 66+.
Sign Up to unlock insights into how customers have ranked eClinicalWorks' Product Quality.
Ranked eClinicalWorks Product Quality the Highest
Ranked eClinicalWorks Product Quality the Lowest
eClinicalWorks Product Quality Score by Gender
Female customers rated eClinicalWorks's Product Quality score 0.7 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of eClinicalWorks.
Male
2.1/5
Female
2.8/5
eClinicalWorks Product Quality Score by Ethnicity
eClinicalWorks's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of eClinicalWorks.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Asian or Pacific Islander 2.4 | Asian or Pacific Islander | 2.4 |
Other 2.3 | Other | 2.3 |
eClinicalWorks Product Quality Score by Age
eClinicalWorks's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of eClinicalWorks.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.1 | 31-35 | 3.1 |
46-50 2 | 46-50 | 2 |
51-55 2.5 | 51-55 | 2.5 |
56-60 2.3 | 56-60 | 2.3 |
61-65 2.9 | 61-65 | 2.9 |
66+ 1.5 | 66+ | 1.5 |
eClinicalWorks Product Quality Score by Usage
eClinicalWorks's Product Quality score was rated the highest by customers who have used eClinicalWorks's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
eClinicalWorks Product Quality Score by Industry
eClinicalWorks's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
eClinicalWorks Pricing
eClinicalWorks ROI & Value For Money
2.4/5
eClinicalWorks has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock eClinicalWorks' overall ROI score rated by its users and customers.
eClinicalWorks Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry. The users from the Tech industry think that they had the lowest ROI from eClinicalWorks.
Quick Insights into eClinicalWorks ROI
eClinicalWorks's ROI score was rated highest by customers ages 31-35, and rated lowest by Other customers.
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Ranked eClinicalWorks ROI the Highest
Ranked eClinicalWorks ROI the Lowest
eClinicalWorks ROI Score by Gender
Female customers rated eClinicalWorks's ROI score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of eClinicalWorks.
Male
2.2/5
Female
2.3/5
eClinicalWorks ROI Score by Ethnicity
eClinicalWorks's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of eClinicalWorks.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Asian or Pacific Islander 2.9 | Asian or Pacific Islander | 2.9 |
Other 1.5 | Other | 1.5 |
eClinicalWorks ROI Score by Age
eClinicalWorks's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of eClinicalWorks.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.1 | 31-35 | 3.1 |
46-50 1.9 | 46-50 | 1.9 |
51-55 2.9 | 51-55 | 2.9 |
56-60 1.7 | 56-60 | 1.7 |
61-65 2.2 | 61-65 | 2.2 |
66+ 1.5 | 66+ | 1.5 |
eClinicalWorks ROI Score by Usage
eClinicalWorks's ROI score was rated the highest by customers who have used eClinicalWorks's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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eClinicalWorks ROI Score by Industry
eClinicalWorks's ROI score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
eClinicalWorks Customer Satisfaction (CSAT)
eClinicalWorks Customer Satisfaction (CSAT) Score
32 / 100
eClinicalWorks has an overall Customer Satisfaction score of 32 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
16%
Satisfied
16%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
17%
Very Dissatisfied
41%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into eClinicalWorks Customer Satisfaction
eClinicalWorks's Customer Satisfaction score was rated highest by customers ages 31-35, and rated lowest by customers who have used eClinicalWorks's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked eClinicalWorks' Customer Satisfaction.
Ranked eClinicalWorks Customer Satisfaction the Highest
Ranked eClinicalWorks Customer Satisfaction the Lowest
eClinicalWorks Customer Satisfaction Score by Gender
Male customers rated eClinicalWorks's Customer Satisfaction score 7 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of eClinicalWorks.
40 / 100
MaleVery Satisfied | 13% | |
|---|---|---|
Satisfied | 27% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 13% | |
Very Dissatisfied | 47% |
33 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 8% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 42% |
eClinicalWorks Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
eClinicalWorks' Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of eClinicalWorks.
33 / 100
Very Satisfied
26%
Satisfied
7%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
47%
CSAT according to Asian or Pacific Islander
eClinicalWorks' Customer Satisfaction (CSAT) score was rated 66% according to Asian or Pacific Islander users and customers.
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66 / 100
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
34%
CSAT according to Other
eClinicalWorks' Customer Satisfaction (CSAT) score was rated 17% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of eClinicalWorks.
17 / 100
Very Satisfied
0%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
50%
eClinicalWorks Customer Satisfaction Score by Age
eClinicalWorks's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of eClinicalWorks.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 75% | |||||||||||||||
| 46-50 | 20% | |||||||||||||||
| 51-55 | 50% | |||||||||||||||
| 56-60 | 0% | |||||||||||||||
| 61-65 | 40% |
eClinicalWorks Customer Satisfaction Score by Usage
eClinicalWorks's Customer Satisfaction score was rated the highest by customers who have used eClinicalWorks's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
eClinicalWorks Customer Satisfaction Score by Industry
eClinicalWorks's Customer Satisfaction score was rated 30 points by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "eClinicalWorks Customer Satisfaction Score by Industry",
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"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 30,
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"csatScore": 30,
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"scoreClassName": "max",
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}eClinicalWorks Customer Service
2.2/5
eClinicalWorks has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock eClinicalWorks' overall Customer Service score rated by its users and customers.
About eClinicalWorks's Customer Service
Address
Westborough, MA
Website
http://www.eclinicalworks.com
Phone Number
5088364466
Quick Insights into eClinicalWorks Customer Service
eClinicalWorks's Customer Service score was rated highest by customers ages 51-55, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked eClinicalWorks' Customer Service score.
Ranked eClinicalWorks Customer Service the Highest
Ranked eClinicalWorks Customer Service the Lowest
eClinicalWorks Customer Service Score by Gender
Female customers rated eClinicalWorks's Customer Service score 0.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of eClinicalWorks.
Male
2/5
Female
2.4/5
eClinicalWorks Customer Service Score by Ethnicity
eClinicalWorks's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of eClinicalWorks.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Asian or Pacific Islander 2.6 | Asian or Pacific Islander | 2.6 |
Other 1.5 | Other | 1.5 |
eClinicalWorks Customer Service Score by Age
eClinicalWorks's Customer Service score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of eClinicalWorks.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 2.9 | 31-35 | 2.9 |
46-50 1.9 | 46-50 | 1.9 |
51-55 3.5 | 51-55 | 3.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.9 | 61-65 | 1.9 |
66+ 1.5 | 66+ | 1.5 |
eClinicalWorks Customer Service Score by Usage
eClinicalWorks's Customer Service score was rated the highest by customers who have used eClinicalWorks's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
eClinicalWorks Customer Service Score by Industry
eClinicalWorks's Customer Service score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
eClinicalWorks as an Employer
4.5/5
eClinicalWorks has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
eClinicalWorks scored a -34 for Net Promoter Score and a 42 for Employee Net Promoter Score. NPS gauges how likely a customer of eClinicalWorks would recommend the brand to a friend. ENPS measures how likely eClinicalWorks employees would recommend working at eClinicalWorks to a friend.
Net Promoter Score
-34
NPS Score
| 30% | Promoters |
|---|---|
| 6% | Passive |
| 64% | Detractors |
Employee Net Promoter Score
42
eNPS Score
| 68% | Promoters |
|---|---|
| 6% | Passive |
| 26% | Detractors |
