100
NPS
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Eclipse Gaming Systems
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About Eclipse Gaming Systems' Brand
Eclipse Gaming creates entertaining and memorable gaming experiences that connect with the player. With a focus on the Native American gaming market, as well as select commercial and international gaming markets, we develop top-performing games and innovative solutions that engage the audience and deliver measurable results for our casino, social and casual gaming partners. See what makes us special by following this link: https://www.youtube.com/watch?v=hDwjVvYvGvg
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4/5
Pricing
5/5
Customer Service
Eclipse Gaming Systems NPS
Eclipse Gaming Systems's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Eclipse Gaming Systems's customers would recommend using the product based on a scale of -100 to 100.
Eclipse Gaming Systems Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Eclipse Gaming Systems NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 100 | Jul 2022 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Eclipse Gaming Systems Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Eclipse Gaming Systems users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Eclipse Gaming Systems Product Quality
5/5
Eclipse Gaming Systems has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Eclipse Gaming Systems' overall Product Quality score rated by its users and customers.
Eclipse Gaming Systems Product Information
Eclipse Gaming Systems’s product quality score is a 5 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Tech
Gaming
Sports & Entertainment
Eclipse Gaming Systems Pricing
Eclipse Gaming Systems ROI & Value For Money
4/5
Eclipse Gaming Systems has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Eclipse Gaming Systems' overall ROI score rated by its users and customers.
Eclipse Gaming Systems Customer Satisfaction (CSAT)
Eclipse Gaming Systems Customer Satisfaction (CSAT) Score
100 / 100
Eclipse Gaming Systems has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Eclipse Gaming Systems Customer Service
5/5
Eclipse Gaming Systems has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Eclipse Gaming Systems' overall Customer Service score rated by its users and customers.
About Eclipse Gaming Systems's Customer Service
Address
2236 Northmont Pkwy, Duluth, GA 30096
Website
http://www.eclipsegamingsystems.com
Phone Number
770-277-8783
Eclipse Gaming Systems's Social Links
Eclipse Gaming Systems as an Employer
4.2/5
Eclipse Gaming Systems has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Eclipse Gaming Systems scored a 100 for Net Promoter Score and a 57 for Employee Net Promoter Score. NPS gauges how likely a customer of Eclipse Gaming Systems would recommend the brand to a friend. ENPS measures how likely Eclipse Gaming Systems employees would recommend working at Eclipse Gaming Systems to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
57
eNPS Score
| 75% | Promoters |
|---|---|
| 7% | Passive |
| 18% | Detractors |
