-57
NPS
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ecoATM
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About ecoATM's Brand
ecoATM Gazelle offers simple and safe ways to trade, buy and sell devices, all while taking the initiative to create a greener planet.
Brand at a Glance
50%
Customer Loyalty
2.2/5
Product Quality
1.8/5
Pricing
1.8/5
Customer Service
ecoATM NPS
ecoATM's Net Promoter Score (NPS) is a -57 with 17% Promoters, 9% Passives, and 74% Detractors. Net Promoter Score tracks whether ecoATM's customers would recommend using the product based on a scale of -100 to 100.
ecoATM Overall NPS
| 17% | Promoters |
|---|---|
| 9% | Passives |
| 74% | Detractors |
ecoATM NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 -41 | May 2023 | -41 |
Jun 2023 -46 | Jun 2023 | -46 |
Jul 2023 -50 | Jul 2023 | -50 |
Aug 2023 -53 | Aug 2023 | -53 |
Jan 2024 -57 | Jan 2024 | -57 |
Feb 2024 -48 | Feb 2024 | -48 |
Jun 2024 -44 | Jun 2024 | -44 |
Sep 2024 -47 | Sep 2024 | -47 |
Nov 2024 -50 | Nov 2024 | -50 |
Dec 2024 -52 | Dec 2024 | -52 |
May 2025 -54 | May 2025 | -54 |
Aug 2025 -57 | Aug 2025 | -57 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ecoATM NPS by Gender
Female customers rated ecoATM's NPS 1 points higher than Male customers.
Male
-51
ecoATM's NPS was rated -51 by Male customers on Comparably.
16%
Promoters
17%
Passives
67%
Detractors
Female
-50
ecoATM's NPS was rated -50 by Female customers on Comparably.
25%
Promoters
0%
Passives
75%
Detractors
ecoATM NPS by Ethnicity
ecoATM's NPS was rated -66 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -66 | Caucasian | -66 |
ecoATM NPS by Usage
ecoATM's NPS was rated -60 points by customers who have used ecoATM's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -60 | Less than 1 Year | -60 |
ecoATM Customer Loyalty
50%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
50% of ecoATM users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ecoATM Customer Loyalty Score by Gender
ecoATM's Customer Loyalty score was rated 55 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of ecoATM.
Male
55%
Yes
Female
55%
Yes
ecoATM Customer Loyalty Score by Ethnicity
ecoATM's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of ecoATM.
70
out of 100
Caucasian
ecoATM Customer Loyalty Score by Usage
ecoATM's Customer Loyalty score was rated 10% by customers who have used ecoATM's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
ecoATM Customer Loyalty Score by Industry
ecoATM's Customer Loyalty score was rated 46% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
ecoATM Product Quality
2.2/5
ecoATM has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock ecoATM's overall Product Quality score rated by its users and customers.
ecoATM Product Information
ecoATM’s product quality score is a 2.2 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated ecoATM's product the highest.
- Website
- http://www.ecoatm.com
- Company Size
- 201-500 Employees
Industry
Tech
Business Services
Energy
Government & Legal
Hardware and Devices
Quick Insights into ecoATM Product Quality
ecoATM's Product Quality score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked ecoATM Product Quality the Highest
Ranked ecoATM Product Quality the Lowest
ecoATM Product Quality Score by Gender
Male customers rated ecoATM's Product Quality score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of ecoATM.
Male
2.4/5
Female
2.1/5
ecoATM Product Quality Score by Ethnicity
ecoATM's Product Quality score was rated 2.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of ecoATM.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
ecoATM Product Quality Score by Usage
ecoATM's Product Quality score was rated 1.6 stars by customers who have used ecoATM's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
ecoATM Product Quality Score by Industry
ecoATM's Product Quality score was rated 1.6 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
ecoATM Pricing
ecoATM ROI & Value For Money
1.8/5
ecoATM has a value for money and ROI score of 1.8 out of 5 stars rated by its users and customers.
Sign Up to unlock ecoATM's overall ROI score rated by its users and customers.
ecoATM Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into ecoATM ROI
ecoATM's ROI score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked ecoATM ROI the Highest
Ranked ecoATM ROI the Lowest
ecoATM ROI Score by Gender
Female customers rated ecoATM's ROI score 0.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of ecoATM.
Male
1.6/5
Female
2.1/5
ecoATM ROI Score by Ethnicity
ecoATM's ROI score was rated 1.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of ecoATM.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
ecoATM ROI Score by Usage
ecoATM's ROI score was rated 1.5 stars by customers who have used ecoATM's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
ecoATM ROI Score by Industry
ecoATM's ROI score was rated 1.5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
ecoATM Customer Satisfaction (CSAT)
ecoATM Customer Satisfaction (CSAT) Score
30 / 100
ecoATM has an overall Customer Satisfaction score of 30 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
15%
Satisfied
15%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
15%
Very Dissatisfied
45%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into ecoATM Customer Satisfaction
ecoATM's Customer Satisfaction score was rated highest by Male customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked ecoATM's Customer Satisfaction.
Ranked ecoATM Customer Satisfaction the Highest
Ranked ecoATM Customer Satisfaction the Lowest
ecoATM Customer Satisfaction Score by Gender
Male customers rated ecoATM's Customer Satisfaction score 8 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of ecoATM.
33 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 33% | |
Very Dissatisfied | 17% |
25 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 50% |
ecoATM Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
ecoATM's Customer Satisfaction (CSAT) score was rated 17% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of ecoATM.
17 / 100
Very Satisfied
17%
Satisfied
0%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
33%
Very Dissatisfied
33%
ecoATM Customer Satisfaction Score by Usage
ecoATM's Customer Satisfaction score was rated 20 points by customers who have used ecoATM's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
ecoATM Customer Satisfaction Score by Industry
ecoATM's Customer Satisfaction score was rated 20 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "ecoATM Customer Satisfaction Score by Industry",
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"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 20,
"stars": 0,
"csatScore": 20,
"text": "ecoATM's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
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}ecoATM Customer Service
1.8/5
ecoATM has an overall Customer Service score of 1.8 out of 5 stars rated by its users and customers.
Sign Up to unlock ecoATM's overall Customer Service score rated by its users and customers.
About ecoATM's Customer Service
Address
10121 Barnes Canyon Rd , San Diego, CA 92121
Website
http://www.ecoatm.com
Phone Number
858-255-4111
Quick Insights into ecoATM Customer Service
ecoATM's Customer Service score was rated highest by Male customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked ecoATM's Customer Service score.
Ranked ecoATM Customer Service the Highest
Ranked ecoATM Customer Service the Lowest
ecoATM Customer Service Score by Gender
Male customers rated ecoATM's Customer Service score 0.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of ecoATM.
Male
1.8/5
Female
1.6/5
ecoATM Customer Service Score by Ethnicity
ecoATM's Customer Service score was rated 1.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of ecoATM.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
ecoATM Customer Service Score by Usage
ecoATM's Customer Service score was rated 1.5 stars by customers who have used ecoATM's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
ecoATM Customer Service Score by Industry
ecoATM's Customer Service score was rated 1.5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
ecoATM as an Employer
3.0/5
ecoATM has a 3.0/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
ecoATM scored a -57 for Net Promoter Score and a -39 for Employee Net Promoter Score. NPS gauges how likely a customer of ecoATM would recommend the brand to a friend. ENPS measures how likely ecoATM employees would recommend working at ecoATM to a friend.
Net Promoter Score
-57
NPS Score
| 17% | Promoters |
|---|---|
| 9% | Passive |
| 74% | Detractors |
Employee Net Promoter Score
-39
eNPS Score
| 24% | Promoters |
|---|---|
| 13% | Passive |
| 63% | Detractors |
