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NPS
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Ecobank Transnational
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About Ecobank Transnational's Brand
Provider of wholesale, retail, investment and transactional banking services and products intended to consolidate a modern pan-African bank and to contribute to the economic development and financial integration of the continent. The Company's principal activity is the provision of banking and financial services through its subsidiaries to governments, financial institutions, multinationals, international organizations, local companies, small and medium enterprises and individuals in Africa, enabling economic development and financial integration of the continent. It operates in two segments: Corporate and Investment Bank and Domestic Bank.
Brand at a Glance
83%
Customer Loyalty
3.8/5
Product Quality
3.5/5
Pricing
3.6/5
Customer Service
Ecobank Transnational NPS
Ecobank Transnational's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether Ecobank Transnational's customers would recommend using the product based on a scale of -100 to 100.
Ecobank Transnational Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
Ecobank Transnational NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 -100 | Mar 2022 | -100 |
May 2023 0 | May 2023 | 0 |
Mar 2024 0 | Mar 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ecobank Transnational Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Ecobank Transnational users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ecobank Transnational Product Quality
3.8/5
Ecobank Transnational has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Ecobank Transnational's overall Product Quality score rated by its users and customers.
Ecobank Transnational Product Information
Ecobank Transnational’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- www.ecobank.com
- Company Size
- 1,001-5,000 Employees
Ecobank Transnational Pricing
Ecobank Transnational ROI & Value For Money
3.5/5
Ecobank Transnational has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Ecobank Transnational Customer Satisfaction (CSAT)
Ecobank Transnational Customer Satisfaction (CSAT) Score
100 / 100
Ecobank Transnational has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Ecobank Transnational Customer Service
3.6/5
Ecobank Transnational has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Ecobank Transnational's overall Customer Service score rated by its users and customers.
About Ecobank Transnational's Customer Service
Address
2365, boulevard du Mono, BP 3261
Website
www.ecobank.com
Phone Number
7
Consumer vs. Employees
Ecobank Transnational scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Ecobank Transnational would recommend the brand to a friend. ENPS measures how likely Ecobank Transnational employees would recommend working at Ecobank Transnational to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
