100
NPS
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Brand Page
eCornell
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About eCornell's Brand
eCornell is the Internet learning site for Cornell University.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
eCornell NPS
eCornell's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether eCornell's customers would recommend using the product based on a scale of -100 to 100.
eCornell Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
eCornell NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 100 | Mar 2021 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
eCornell Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of eCornell users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
eCornell Product Quality
5/5
eCornell has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock eCornell's overall Product Quality score rated by its users and customers.
eCornell Product Information
eCornell’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.ecornell.com
- Company Size
- 51-200 Employees
Industry
Tech
Education
eCornell Pricing
eCornell ROI & Value For Money
5/5
eCornell has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock eCornell's overall ROI score rated by its users and customers.
eCornell Customer Service
5/5
eCornell has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock eCornell's overall Customer Service score rated by its users and customers.
About eCornell's Customer Service
Address
950 Danby Road, Suite 150, Ithaca, NY
Website
http://www.ecornell.com
Consumer vs. Employees
eCornell scored a 100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of eCornell would recommend the brand to a friend. ENPS measures how likely eCornell employees would recommend working at eCornell to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
