0
NPS
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EcoSense Lighting
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About EcoSense Lighting's Brand
EcoSense Lighting designs and develops lighting solutions for commercial and residential applications.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4/5
Customer Service
EcoSense Lighting NPS
EcoSense Lighting's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether EcoSense Lighting's customers would recommend using the product based on a scale of -100 to 100.
EcoSense Lighting Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
EcoSense Lighting NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 0 | May 2021 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
EcoSense Lighting Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of EcoSense Lighting users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
EcoSense Lighting Product Quality
4/5
EcoSense Lighting has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock EcoSense Lighting's overall Product Quality score rated by its users and customers.
EcoSense Lighting Product Information
EcoSense Lighting’s product quality score is a 4 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Consumer Services
Energy
Enterprise
Hardware and Devices
Mobile App
SaaS
EcoSense Lighting Pricing
EcoSense Lighting ROI & Value For Money
4/5
EcoSense Lighting has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock EcoSense Lighting's overall ROI score rated by its users and customers.
EcoSense Lighting Customer Service
4/5
EcoSense Lighting has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About EcoSense Lighting's Customer Service
Address
EcoSense Lighting Inc., 915 Wilshire Boulevard, Suite 2175, Los Angeles, CA
Website
http://www.ecosenselighting.com
Phone Number
310-496-6255
Consumer vs. Employees
EcoSense Lighting scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of EcoSense Lighting would recommend the brand to a friend. ENPS measures how likely EcoSense Lighting employees would recommend working at EcoSense Lighting to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
