-34
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
ECRM
Marketing or Exec? Claim Your Free Account
About ECRM's Brand
Provides actionable insights and information to help buyers, sellers, marketers and merchandisers do business better.
Brand at a Glance
60%
Customer Loyalty
2.7/5
Product Quality
2.8/5
Pricing
2.9/5
Customer Service
ECRM NPS
ECRM's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether ECRM's customers would recommend using the product based on a scale of -100 to 100.
ECRM Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
ECRM NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 -100 | Sep 2021 | -100 |
Aug 2023 -100 | Aug 2023 | -100 |
Sep 2023 -100 | Sep 2023 | -100 |
Dec 2023 -50 | Dec 2023 | -50 |
Aug 2024 -20 | Aug 2024 | -20 |
Nov 2024 -33 | Nov 2024 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ECRM Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of ECRM users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ECRM Product Quality
2.7/5
ECRM has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock ECRM's overall Product Quality score rated by its users and customers.
ECRM Product Information
ECRM’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- https://ecrm.marketgate.com
- Company Size
- 201-500 Employees
Industry
Tech
Professional Services
ECRM Pricing
ECRM ROI & Value For Money
2.8/5
ECRM has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock ECRM's overall ROI score rated by its users and customers.
ECRM Customer Satisfaction (CSAT)
ECRM Customer Satisfaction (CSAT) Score
33 / 100
ECRM has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ECRM Customer Service
2.9/5
ECRM has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock ECRM's overall Customer Service score rated by its users and customers.
About ECRM's Customer Service
Address
Solon, OH 44139
Website
https://ecrm.marketgate.com
ECRM as an Employer
2.2/5
ECRM has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
ECRM scored a -34 for Net Promoter Score and a -70 for Employee Net Promoter Score. NPS gauges how likely a customer of ECRM would recommend the brand to a friend. ENPS measures how likely ECRM employees would recommend working at ECRM to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-70
eNPS Score
| 6% | Promoters |
|---|---|
| 18% | Passive |
| 76% | Detractors |
