-15
NPS
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Brand Page
EdCast
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About EdCast's Brand
EdCast is an AI-Powered Knowledge Cloud for Unified Discovery, Knowledge Management and Personalized Learning.
Brand at a Glance
38%
Customer Loyalty
3.2/5
Product Quality
2.5/5
Pricing
3/5
Customer Service
EdCast NPS
EdCast's Net Promoter Score (NPS) is a -15 with 28% Promoters, 29% Passives, and 43% Detractors. Net Promoter Score tracks whether EdCast's customers would recommend using the product based on a scale of -100 to 100.
EdCast Overall NPS
| 28% | Promoters |
|---|---|
| 29% | Passives |
| 43% | Detractors |
EdCast NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 0 | Aug 2020 | 0 |
Feb 2022 20 | Feb 2022 | 20 |
May 2022 0 | May 2022 | 0 |
Nov 2023 -15 | Nov 2023 | -15 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
EdCast NPS by Usage
EdCast's NPS was rated 0 points by customers who have used EdCast's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
EdCast Customer Loyalty
38%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
38% of EdCast users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
EdCast Product Quality
3.2/5
EdCast has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock EdCast's overall Product Quality score rated by its users and customers.
EdCast Product Information
EdCast serves markets in the United States. EdCast supports iOS, Web, and Android devices and offers products for medium and large sized businesses.
EdCast’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.edcast.com/
- Company Size
- 201-500 Employees
Industry
Tech
Education
Mobile App
SaaS
Languages Supported
English
Product Type
Portal Software
Online Course Software
Training Software
EdCast Pricing
EdCast ROI & Value For Money
2.5/5
EdCast has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock EdCast's overall ROI score rated by its users and customers.
EdCast Pricing Plans
EdCast has a pricing structure that accommodates medium and large businesses.
Who Uses EdCast?
Medium Businesses
Large Enterprises
EdCast Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
67%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
EdCast Customer Service
3/5
EdCast has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock EdCast's overall Customer Service score rated by its users and customers.
About EdCast's Customer Service
Address
1901 Old Middlefield Way, Mountain View, CA 94043
Website
http://www.edcast.com/
Phone Number
844-833-2278
EdCast's Social Links
EdCast as an Employer
4.6/5
EdCast has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
EdCast scored a -15 for Net Promoter Score and a 56 for Employee Net Promoter Score. NPS gauges how likely a customer of EdCast would recommend the brand to a friend. ENPS measures how likely EdCast employees would recommend working at EdCast to a friend.
Net Promoter Score
-15
NPS Score
| 28% | Promoters |
|---|---|
| 29% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
56
eNPS Score
| 66% | Promoters |
|---|---|
| 24% | Passive |
| 10% | Detractors |
