0
NPS
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Edelman Financial Services
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About Edelman Financial Services' Brand
One of the largest independent financial planning firms in the nation
Brand at a Glance
100%
Customer Loyalty
3.2/5
Product Quality
3.5/5
Pricing
4.5/5
Customer Service
Edelman Financial Services NPS
Edelman Financial Services's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether Edelman Financial Services's customers would recommend using the product based on a scale of -100 to 100.
Edelman Financial Services Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
Edelman Financial Services NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 0 | Jul 2020 | 0 |
Feb 2023 -50 | Feb 2023 | -50 |
Sep 2024 0 | Sep 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Edelman Financial Services Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Edelman Financial Services users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Edelman Financial Services Product Quality
3.2/5
Edelman Financial Services has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Edelman Financial Services' overall Product Quality score rated by its users and customers.
Edelman Financial Services Product Information
Edelman Financial Services’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Tech
Banking
FinTech
Edelman Financial Services Pricing
Edelman Financial Services ROI & Value For Money
3.5/5
Edelman Financial Services has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Edelman Financial Services' overall ROI score rated by its users and customers.
Edelman Financial Services Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Edelman Financial Services Customer Service
4.5/5
Edelman Financial Services has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Edelman Financial Services' overall Customer Service score rated by its users and customers.
About Edelman Financial Services's Customer Service
Address
Fairfax, VA United States of America
Website
http://www.edelmanfinancial.com/
Edelman Financial Services as an Employer
3.0/5
Edelman Financial Services has a 3.0/5 stars for its overall company culture rated by their employees
top
40%
CEO of Edelman Financial Services
In the Top 40% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Edelman Financial Services scored a 0 for Net Promoter Score and a -17 for Employee Net Promoter Score. NPS gauges how likely a customer of Edelman Financial Services would recommend the brand to a friend. ENPS measures how likely Edelman Financial Services employees would recommend working at Edelman Financial Services to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-17
eNPS Score
| 33% | Promoters |
|---|---|
| 17% | Passive |
| 50% | Detractors |
