49
NPS
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Brand Page
Eden
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About Eden's Brand
Eden is a workplace management marketplace.
Brand at a Glance
85%
Customer Loyalty
4/5
Product Quality
4.2/5
Pricing
3.6/5
Customer Service
Eden NPS
Eden's Net Promoter Score (NPS) is a 49 with 66% Promoters, 17% Passives, and 17% Detractors. Net Promoter Score tracks whether Eden's customers would recommend using the product based on a scale of -100 to 100.
Eden Overall NPS
| 66% | Promoters |
|---|---|
| 17% | Passives |
| 17% | Detractors |
Eden NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 100 | Aug 2021 | 100 |
Nov 2021 100 | Nov 2021 | 100 |
Apr 2022 100 | Apr 2022 | 100 |
Nov 2023 60 | Nov 2023 | 60 |
Jan 2024 49 | Jan 2024 | 49 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Eden Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Eden users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Eden Product Quality
4/5
Eden has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Eden's overall Product Quality score rated by its users and customers.
Eden Product Information
Eden’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.eden.io
- Company Size
- 11-50 Employees
Industry
Business Services
Eden Pricing
Eden ROI & Value For Money
4.2/5
Eden has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Eden Customer Satisfaction (CSAT)
Eden Customer Satisfaction (CSAT) Score
80 / 100
Eden has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Eden Customer Service
3.6/5
Eden has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Eden's Customer Service
Address
54 Gilbert Street, San Francisco, CA 94103
Website
http://www.eden.io
Phone Number
(800) 754-3166
Eden as an Employer
4.1/5
Eden has a 4.1/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Eden scored a 49 for Net Promoter Score and a 63 for Employee Net Promoter Score. NPS gauges how likely a customer of Eden would recommend the brand to a friend. ENPS measures how likely Eden employees would recommend working at Eden to a friend.
Net Promoter Score
49
NPS Score
| 66% | Promoters |
|---|---|
| 17% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
63
eNPS Score
| 80% | Promoters |
|---|---|
| 3% | Passive |
| 17% | Detractors |
