3
NPS
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EDF
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About EDF's Brand
One of the world’s leading electric utilities, for the electricity.
Brand at a Glance
78%
Customer Loyalty
3.7/5
Product Quality
3.3/5
Pricing
3.3/5
Customer Service
EDF NPS
EDF's Net Promoter Score (NPS) is a 3 with 45% Promoters, 13% Passives, and 42% Detractors. Net Promoter Score tracks whether EDF's customers would recommend using the product based on a scale of -100 to 100.
EDF Overall NPS
| 45% | Promoters |
|---|---|
| 13% | Passives |
| 42% | Detractors |
EDF NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 -18 | Sep 2022 | -18 |
Nov 2022 -9 | Nov 2022 | -9 |
Jan 2023 -8 | Jan 2023 | -8 |
Feb 2023 6 | Feb 2023 | 6 |
Mar 2023 5 | Mar 2023 | 5 |
Apr 2023 12 | Apr 2023 | 12 |
Jun 2023 20 | Jun 2023 | 20 |
Sep 2023 15 | Sep 2023 | 15 |
Oct 2023 19 | Oct 2023 | 19 |
Apr 2024 14 | Apr 2024 | 14 |
Oct 2024 8 | Oct 2024 | 8 |
Jul 2025 3 | Jul 2025 | 3 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
EDF NPS by Usage
EDF's NPS was rated 100 points by customers who have used EDF's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 100 | 2 to 5 Years | 100 |
EDF Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of EDF users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
EDF Customer Loyalty Score by Usage
EDF's Customer Loyalty score was rated 100% by customers who have used EDF's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
EDF Product Quality
3.7/5
EDF has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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EDF Product Information
EDF’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Industry
Tech
Business Services
Energy
Enterprise
SaaS
Quick Insights into EDF Product Quality
EDF's Product Quality score was rated highest by customers who have used EDF's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked EDF's Product Quality.
Ranked EDF Product Quality the Highest
EDF Product Quality Score by Usage
EDF's Product Quality score was rated 5 stars by customers who have used EDF's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
EDF Pricing
EDF ROI & Value For Money
3.3/5
EDF has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Quick Insights into EDF ROI
EDF's ROI score was rated highest by customers who have used EDF's products/services for 2 to 5 Years.
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Ranked EDF ROI the Highest
EDF ROI Score by Usage
EDF's ROI score was rated 4.3 stars by customers who have used EDF's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
EDF Customer Satisfaction (CSAT)
EDF Customer Satisfaction (CSAT) Score
80 / 100
EDF has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
53%
Satisfied
27%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
7%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into EDF Customer Satisfaction
EDF's Customer Satisfaction score was rated highest by customers who have used EDF's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked EDF's Customer Satisfaction.
Ranked EDF Customer Satisfaction the Highest
EDF Customer Satisfaction Score by Usage
EDF's Customer Satisfaction score was rated 100 points by customers who have used EDF's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
EDF Customer Service
3.3/5
EDF has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About EDF's Customer Service
Address
Paris, OH
Website
http://www.edf.com/the-edf-group-42667.html
Phone Number
+33 1 40 42 22 22
Quick Insights into EDF Customer Service
EDF's Customer Service score was rated highest by customers who have used EDF's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked EDF's Customer Service score.
Ranked EDF Customer Service the Highest
EDF Customer Service Score by Usage
EDF's Customer Service score was rated 4 stars by customers who have used EDF's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
EDF as an Employer
4.2/5
EDF has a 4.2/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
EDF scored a 3 for Net Promoter Score and a 19 for Employee Net Promoter Score. NPS gauges how likely a customer of EDF would recommend the brand to a friend. ENPS measures how likely EDF employees would recommend working at EDF to a friend.
Net Promoter Score
3
NPS Score
| 45% | Promoters |
|---|---|
| 13% | Passive |
| 42% | Detractors |
Employee Net Promoter Score
19
eNPS Score
| 52% | Promoters |
|---|---|
| 15% | Passive |
| 33% | Detractors |
