100
NPS
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EdgeConneX
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About EdgeConneX's Brand
EdgeConneX delivers innovative edge infrastructure solutions.
Brand at a Glance
4/5
Product Quality
4/5
Pricing
1.5/5
Customer Service
EdgeConneX CMO
EdgeConneX NPS
EdgeConneX's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether EdgeConneX's customers would recommend using the product based on a scale of -100 to 100.
EdgeConneX Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
EdgeConneX NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 100 | Aug 2022 | 100 |
Sep 2022 100 | Sep 2022 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
EdgeConneX Product Quality
4/5
EdgeConneX has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock EdgeConneX's overall Product Quality score rated by its users and customers.
EdgeConneX Product Information
EdgeConneX’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.edgeconnex.com
- Company Size
- 51-200 Employees
Industry
Tech
Content
Ecommerce and Marketplaces
Media
SaaS
Sports & Entertainment
EdgeConneX Pricing
EdgeConneX ROI & Value For Money
4/5
EdgeConneX has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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EdgeConneX Customer Satisfaction (CSAT)
EdgeConneX Customer Satisfaction (CSAT) Score
100 / 100
EdgeConneX has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
EdgeConneX Customer Service
1.5/5
EdgeConneX has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About EdgeConneX's Customer Service
Address
2201 Cooperative Way, Ste. 200, Herndon, VA 20171
Website
http://www.edgeconnex.com
Phone Number
703-880-5404
EdgeConneX as an Employer
3.0/5
EdgeConneX has a 3.0/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
EdgeConneX scored a 100 for Net Promoter Score and a -15 for Employee Net Promoter Score. NPS gauges how likely a customer of EdgeConneX would recommend the brand to a friend. ENPS measures how likely EdgeConneX employees would recommend working at EdgeConneX to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-15
eNPS Score
| 28% | Promoters |
|---|---|
| 29% | Passive |
| 43% | Detractors |
