-53
NPS
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Edgenuity
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About Edgenuity's Brand
Edgenuity provides engaging online education and blended learning solutions for K-12 students.
Brand at a Glance
60%
Customer Loyalty
2.4/5
Product Quality
2.1/5
Pricing
2.4/5
Customer Service
Edgenuity NPS
Edgenuity's Net Promoter Score (NPS) is a -53 with 14% Promoters, 19% Passives, and 67% Detractors. Net Promoter Score tracks whether Edgenuity's customers would recommend using the product based on a scale of -100 to 100.
Edgenuity Overall NPS
| 14% | Promoters |
|---|---|
| 19% | Passives |
| 67% | Detractors |
Edgenuity NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 -46 | Jan 2024 | -46 |
Feb 2024 -49 | Feb 2024 | -49 |
May 2024 -44 | May 2024 | -44 |
Jul 2024 -45 | Jul 2024 | -45 |
Aug 2024 -48 | Aug 2024 | -48 |
Oct 2024 -48 | Oct 2024 | -48 |
Feb 2025 -48 | Feb 2025 | -48 |
Mar 2025 -49 | Mar 2025 | -49 |
Apr 2025 -52 | Apr 2025 | -52 |
May 2025 -55 | May 2025 | -55 |
Jun 2025 -52 | Jun 2025 | -52 |
Jan 2026 -55 | Jan 2026 | -55 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Edgenuity NPS by Gender
Edgenuity's NPS was rated 0 by both Female and Male customers on Comparably.
Male
0
Edgenuity's NPS was rated by Male customers on Comparably.
40%
Promoters
20%
Passives
40%
Detractors
Female
0
Edgenuity's NPS was rated by Female customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Edgenuity NPS by Ethnicity
Edgenuity's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -14 | Caucasian | -14 |
Asian or Pacific Islander 25 | Asian or Pacific Islander | 25 |
Edgenuity NPS by Usage
Edgenuity's NPS was rated the highest by customers who have used Edgenuity's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -25 | Less than 1 Year | -25 |
2 to 5 Years -17 | 2 to 5 Years | -17 |
Edgenuity Customer Reviews
Out of the 5 Edgenuity customer reviews 3 were positive and 2 were constructive. Edgenuity customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Edgenuity Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Edgenuity users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Edgenuity Customer Loyalty Score by Gender
Female customers rated Edgenuity's Customer Loyalty score 21% higher than Male customers.
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Male
64%
Yes
Female
85%
Yes
Edgenuity Customer Loyalty Score by Ethnicity
Edgenuity's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Edgenuity.
61
out of 100
Caucasian
100
out of 100
Asian or Pacific Islander
Edgenuity Customer Loyalty Score by Usage
Edgenuity's Customer Loyalty score was rated the highest by customers who have used Edgenuity's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Edgenuity Customer Loyalty Score by Industry
Edgenuity's Customer Loyalty score was rated 66% by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Edgenuity Product Quality
2.4/5
Edgenuity has an overall Product Quality score of 2.4 out of 5 stars rated by its users and customers.
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Edgenuity Product Information
Edgenuity’s product quality score is a 2.4 out of 5 as rated by its users and customers. Reviewers from the Education industry rated Edgenuity's product the highest.
- Website
- http://www.edgenuity.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Education
SaaS
Quick Insights into Edgenuity Product Quality
Edgenuity's Product Quality score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers who have used Edgenuity's products/services for 2 to 5 Years.
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Ranked Edgenuity Product Quality the Highest
Ranked Edgenuity Product Quality the Lowest
Edgenuity Product Quality Score by Gender
Male customers rated Edgenuity's Product Quality score 0.5 stars higher than Female customers.
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Male
3.6/5
Female
3.1/5
Edgenuity Product Quality Score by Ethnicity
Edgenuity's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Edgenuity.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
Edgenuity Product Quality Score by Usage
Edgenuity's Product Quality score was rated the highest by customers who have used Edgenuity's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Edgenuity Product Quality Score by Industry
Edgenuity's Product Quality score was rated 3.2 stars by Education industry customers.
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Edgenuity Pricing
Edgenuity ROI & Value For Money
2.1/5
Edgenuity has a value for money and ROI score of 2.1 out of 5 stars rated by its users and customers.
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Edgenuity Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry.
Quick Insights into Edgenuity ROI
Edgenuity's ROI score was rated highest by Asian or Pacific Islander customers, and rated lowest by Caucasian customers.
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Ranked Edgenuity ROI the Highest
Ranked Edgenuity ROI the Lowest
Edgenuity ROI Score by Gender
Male customers rated Edgenuity's ROI score 0.6 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Edgenuity.
Male
3.3/5
Female
2.7/5
Edgenuity ROI Score by Ethnicity
Edgenuity's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Edgenuity.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Asian or Pacific Islander 3.7 | Asian or Pacific Islander | 3.7 |
Edgenuity ROI Score by Usage
Edgenuity's ROI score was rated the highest by customers who have used Edgenuity's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Edgenuity ROI Score by Industry
Edgenuity's ROI score was rated 3.2 stars by Education industry customers.
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Edgenuity Customer Satisfaction (CSAT)
Edgenuity Customer Satisfaction (CSAT) Score
36 / 100
Edgenuity has an overall Customer Satisfaction score of 36 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
22%
Satisfied
14%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
14%
Very Dissatisfied
36%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Edgenuity Customer Satisfaction
Edgenuity's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers who have used Edgenuity's products/services for 2 to 5 Years.
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Ranked Edgenuity Customer Satisfaction the Highest
Ranked Edgenuity Customer Satisfaction the Lowest
Edgenuity Customer Satisfaction Score by Gender
Male customers rated Edgenuity's Customer Satisfaction score 10 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Edgenuity.
60 / 100
MaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 20% | |
Very Dissatisfied | 0% |
50 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 17% |
Edgenuity Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Edgenuity's Customer Satisfaction (CSAT) score was rated 43% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Edgenuity.
43 / 100
Very Satisfied
43%
Satisfied
0%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
29%
Very Dissatisfied
14%
CSAT according to Asian or Pacific Islander
Edgenuity's Customer Satisfaction (CSAT) score was rated 75% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Edgenuity.
75 / 100
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
0%
Edgenuity Customer Satisfaction Score by Usage
Edgenuity's Customer Satisfaction score was rated the highest by customers who have used Edgenuity's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Edgenuity Customer Satisfaction Score by Industry
Edgenuity's Customer Satisfaction score was rated 58 points by Education industry customers.
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{
"title": "Edgenuity Customer Satisfaction Score by Industry",
"text": "Edgenuity's Customer Satisfaction score was rated 58 points by Education industry customers.",
"bars": [
{
"label": "Education",
"groupId": 515,
"score": 58,
"stars": 0,
"csatScore": 58,
"text": "Edgenuity's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 58
}
]
}Edgenuity Customer Service
2.4/5
Edgenuity has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
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About Edgenuity's Customer Service
Address
465 South Mathilda Avenue, Suite 104, Sunnyvale, CA
Website
http://www.edgenuity.com
Phone Number
4804230213
Quick Insights into Edgenuity Customer Service
Edgenuity's Customer Service score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers who have used Edgenuity's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Edgenuity's Customer Service score.
Ranked Edgenuity Customer Service the Highest
Ranked Edgenuity Customer Service the Lowest
Edgenuity Customer Service Score by Gender
Male customers rated Edgenuity's Customer Service score 0.4 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Edgenuity.
Male
3.4/5
Female
3/5
Edgenuity Customer Service Score by Ethnicity
Edgenuity's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Edgenuity.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Asian or Pacific Islander 3.7 | Asian or Pacific Islander | 3.7 |
Edgenuity Customer Service Score by Usage
Edgenuity's Customer Service score was rated the highest by customers who have used Edgenuity's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Edgenuity Customer Service Score by Industry
Edgenuity's Customer Service score was rated 3.4 stars by Education industry customers.
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Edgenuity as an Employer
2.8/5
Edgenuity has a 2.8/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Edgenuity scored a -53 for Net Promoter Score and a -58 for Employee Net Promoter Score. NPS gauges how likely a customer of Edgenuity would recommend the brand to a friend. ENPS measures how likely Edgenuity employees would recommend working at Edgenuity to a friend.
Net Promoter Score
-53
NPS Score
| 14% | Promoters |
|---|---|
| 19% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-58
eNPS Score
| 17% | Promoters |
|---|---|
| 8% | Passive |
| 75% | Detractors |
