-92
NPS
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Edgewood Properties
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About Edgewood Properties' Brand
A real estate development and property management company created by real estate entrepreneurs
Brand at a Glance
54%
Customer Loyalty
1.6/5
Product Quality
1.5/5
Pricing
1.6/5
Customer Service
Edgewood Properties NPS
Edgewood Properties's Net Promoter Score (NPS) is a -92 with 0% Promoters, 8% Passives, and 92% Detractors. Net Promoter Score tracks whether Edgewood Properties's customers would recommend using the product based on a scale of -100 to 100.
Edgewood Properties Overall NPS
| 0% | Promoters |
|---|---|
| 8% | Passives |
| 92% | Detractors |
Edgewood Properties NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 -50 | Jun 2022 | -50 |
Aug 2022 -66 | Aug 2022 | -66 |
Dec 2022 -75 | Dec 2022 | -75 |
Aug 2023 -80 | Aug 2023 | -80 |
Oct 2023 -83 | Oct 2023 | -83 |
Dec 2023 -85 | Dec 2023 | -85 |
Feb 2024 -87 | Feb 2024 | -87 |
Apr 2024 -88 | Apr 2024 | -88 |
Oct 2024 -90 | Oct 2024 | -90 |
Jan 2025 -90 | Jan 2025 | -90 |
Jul 2025 -91 | Jul 2025 | -91 |
Jun 2026 -92 | Jun 2026 | -92 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Edgewood Properties Customer Reviews
Out of the 2 Edgewood Properties customer reviews 0 were positive and 2 were constructive. Edgewood Properties customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Edgewood Properties Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of Edgewood Properties users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Edgewood Properties Product Quality
1.6/5
Edgewood Properties has an overall Product Quality score of 1.6 out of 5 stars rated by its users and customers.
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Edgewood Properties Product Information
Edgewood Properties’s product quality score is a 1.6 out of 5 as rated by its users and customers.
Industry
Tech
Real Estate
Edgewood Properties Pricing
Edgewood Properties ROI & Value For Money
1.5/5
Edgewood Properties has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Edgewood Properties Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
18%
Very Dissatisfied
73%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Edgewood Properties Customer Service
1.6/5
Edgewood Properties has an overall Customer Service score of 1.6 out of 5 stars rated by its users and customers.
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About Edgewood Properties's Customer Service
Address
1260 Stelton Road, Piscataway, NJ
Website
http://www.edgewoodproperties.com/
Phone Number
(732) 985-1900
Edgewood Properties as an Employer
2.8/5
Edgewood Properties has a 2.8/5 stars for its overall company culture rated by their employees
bottom
20%
CEO of Edgewood Properties
In the Bottom 20% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Edgewood Properties scored a -92 for Net Promoter Score and a -19 for Employee Net Promoter Score. NPS gauges how likely a customer of Edgewood Properties would recommend the brand to a friend. ENPS measures how likely Edgewood Properties employees would recommend working at Edgewood Properties to a friend.
Net Promoter Score
-92
NPS Score
| 0% | Promoters |
|---|---|
| 8% | Passive |
| 92% | Detractors |
Employee Net Promoter Score
-19
eNPS Score
| 36% | Promoters |
|---|---|
| 9% | Passive |
| 55% | Detractors |
