0
NPS
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Edgile
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About Edgile's Brand
Edgile Inc., a security and risk consulting services firm
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4/5
Customer Service
Edgile NPS
Edgile's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Edgile's customers would recommend using the product based on a scale of -100 to 100.
Edgile Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Edgile NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 0 | Mar 2021 | 0 |
Oct 2022 0 | Oct 2022 | 0 |
Sep 2023 0 | Sep 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Edgile Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Edgile users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Edgile Product Quality
4/5
Edgile has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Edgile's overall Product Quality score rated by its users and customers.
Edgile Product Information
Edgile’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://edgile.com/
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Enterprise
Government & Legal
Small Business Services
Edgile Pricing
Edgile ROI & Value For Money
4/5
Edgile has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Edgile's overall ROI score rated by its users and customers.
Edgile Customer Service
4/5
Edgile has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Edgile's overall Customer Service score rated by its users and customers.
About Edgile's Customer Service
Address
7000 N. Mopac Expressway, Suite 200, Austin, TX 78731
Website
http://edgile.com/
Phone Number
1.512.241.0919
Edgile as an Employer
2.4/5
Edgile has a 2.4/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Edgile scored a 0 for Net Promoter Score and a -45 for Employee Net Promoter Score. NPS gauges how likely a customer of Edgile would recommend the brand to a friend. ENPS measures how likely Edgile employees would recommend working at Edgile to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-45
eNPS Score
| 22% | Promoters |
|---|---|
| 11% | Passive |
| 67% | Detractors |
