-10
NPS
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Edifecs
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About Edifecs' Brand
Edifecs is a leading healthcare technology company with the mission to improve healthcare outcomes, reduce costs and accelerate innovation.
Brand at a Glance
68%
Customer Loyalty
3.1/5
Product Quality
2.8/5
Pricing
3.4/5
Customer Service
Edifecs NPS
Edifecs's Net Promoter Score (NPS) is a -10 with 33% Promoters, 24% Passives, and 43% Detractors. Net Promoter Score tracks whether Edifecs's customers would recommend using the product based on a scale of -100 to 100.
Edifecs Overall NPS
| 33% | Promoters |
|---|---|
| 24% | Passives |
| 43% | Detractors |
Edifecs NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 12 | Feb 2022 | 12 |
Mar 2022 11 | Mar 2022 | 11 |
Jul 2022 0 | Jul 2022 | 0 |
Aug 2022 9 | Aug 2022 | 9 |
Oct 2022 0 | Oct 2022 | 0 |
Jan 2023 -21 | Jan 2023 | -21 |
Mar 2024 -12 | Mar 2024 | -12 |
Apr 2024 -18 | Apr 2024 | -18 |
Jul 2024 -18 | Jul 2024 | -18 |
Sep 2024 -11 | Sep 2024 | -11 |
Oct 2024 -15 | Oct 2024 | -15 |
Dec 2024 -10 | Dec 2024 | -10 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Edifecs NPS by Gender
Edifecs's NPS was rated 0 by Female customers on Comparably.
Female
0
Edifecs's NPS was rated by Female customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Male
N/A
Edifecs's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Edifecs Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Edifecs users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Edifecs Customer Loyalty Score by Gender
Edifecs's Customer Loyalty score was rated 70 by Female customers on Comparably.
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Female
70%
Yes
Male
N/A
Yes
Edifecs Product Quality
3.1/5
Edifecs has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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Edifecs Product Information
Edifecs’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- https://www.edifecs.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Healthcare
SaaS
Quick Insights into Edifecs Product Quality
Edifecs's Product Quality score was rated highest by Female customers.
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Ranked Edifecs Product Quality the Highest
Edifecs Product Quality Score by Gender
Edifecs's Product Quality score was rated 3.3 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Edifecs.
Female
3.3/5
Male
N/A
Edifecs Pricing
Edifecs ROI & Value For Money
2.8/5
Edifecs has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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Quick Insights into Edifecs ROI
Edifecs's ROI score was rated highest by Female customers.
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Ranked Edifecs ROI the Highest
Edifecs ROI Score by Gender
Edifecs's ROI score was rated 3.3 by Female customers on Comparably.
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Female
3.3/5
Male
N/A
Edifecs Customer Satisfaction (CSAT)
Edifecs Customer Satisfaction (CSAT) Score
58 / 100
Edifecs has an overall Customer Satisfaction score of 58 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
29%
Neither Satisfied nor Dissatisfied
29%
Dissatisfied
0%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Edifecs Customer Satisfaction
Edifecs's Customer Satisfaction score was rated highest by Female customers.
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Ranked Edifecs Customer Satisfaction the Highest
Edifecs Customer Satisfaction Score by Gender
Edifecs's Customer Satisfaction score was rated 33 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Edifecs.
33 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 67% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Edifecs Customer Service
3.4/5
Edifecs has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Edifecs's Customer Service
Address
1756 114th Avenue SE, Bellevue, WA 98004
Website
https://www.edifecs.com
Phone Number
4254520626
Edifecs's Social Links
Quick Insights into Edifecs Customer Service
Edifecs's Customer Service score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Edifecs' Customer Service score.
Ranked Edifecs Customer Service the Highest
Edifecs Customer Service Score by Gender
Edifecs's Customer Service score was rated 3.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Edifecs.
Female
3.5/5
Male
N/A
Edifecs as an Employer
4.6/5
Edifecs has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Edifecs scored a -10 for Net Promoter Score and a 49 for Employee Net Promoter Score. NPS gauges how likely a customer of Edifecs would recommend the brand to a friend. ENPS measures how likely Edifecs employees would recommend working at Edifecs to a friend.
Net Promoter Score
-10
NPS Score
| 33% | Promoters |
|---|---|
| 24% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
49
eNPS Score
| 59% | Promoters |
|---|---|
| 31% | Passive |
| 10% | Detractors |
