-100
NPS
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eDreams ODIGEO
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About eDreams ODIGEO's Brand
Provider of online travel services in Europe. The company's services are offered through its brands providing consumers with the tools to search faster online, comparing millions of options regarding their travel needs and provide a personalised service which enables them to access the best deals on regular and charter flights, low-cost airlines, hotels, cruises, car rental, dynamic packages, holiday packages and travel insurance to make travel easier, more accessible, and better value.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
eDreams ODIGEO NPS
eDreams ODIGEO's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether eDreams ODIGEO's customers would recommend using the product based on a scale of -100 to 100.
eDreams ODIGEO Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
eDreams ODIGEO NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 -100 | Aug 2022 | -100 |
May 2023 -100 | May 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
eDreams ODIGEO Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of eDreams ODIGEO users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
eDreams ODIGEO Product Quality
1.5/5
eDreams ODIGEO has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock eDreams ODIGEO's overall Product Quality score rated by its users and customers.
eDreams ODIGEO Product Information
eDreams ODIGEO’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- www.edreamsodigeo.com
- Company Size
- 1,001-5,000 Employees
Industry
Ecommerce and Marketplaces
eDreams ODIGEO Pricing
eDreams ODIGEO ROI & Value For Money
1.5/5
eDreams ODIGEO has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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eDreams ODIGEO Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
eDreams ODIGEO Customer Service
1.5/5
eDreams ODIGEO has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock eDreams ODIGEO's overall Customer Service score rated by its users and customers.
About eDreams ODIGEO's Customer Service
Address
, Barcelona, 8039
Website
www.edreamsodigeo.com
Phone Number
7
Consumer vs. Employees
eDreams ODIGEO scored a -100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of eDreams ODIGEO would recommend the brand to a friend. ENPS measures how likely eDreams ODIGEO employees would recommend working at eDreams ODIGEO to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
