-10
NPS
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Brand Page
Educate!
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About Educate! Brand
Educate! prepares youth in Africa with the skills to succeed in today's economy.
Brand at a Glance
63%
Customer Loyalty
3.9/5
Product Quality
3.6/5
Pricing
3.7/5
Customer Service
Educate! NPS
Educate!'s Net Promoter Score (NPS) is a -10 with 30% Promoters, 30% Passives, and 40% Detractors. Net Promoter Score tracks whether Educate!'s customers would recommend using the product based on a scale of -100 to 100.
Educate! Overall NPS
| 30% | Promoters |
|---|---|
| 30% | Passives |
| 40% | Detractors |
Educate! NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 100 | May 2021 | 100 |
Aug 2021 100 | Aug 2021 | 100 |
Jan 2022 33 | Jan 2022 | 33 |
Mar 2022 17 | Mar 2022 | 17 |
Apr 2022 0 | Apr 2022 | 0 |
Jun 2022 -11 | Jun 2022 | -11 |
Feb 2023 -10 | Feb 2023 | -10 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Educate! Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of Educate! users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Educate! Product Quality
3.9/5
Educate! has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Educate! overall Product Quality score rated by its users and customers.
Educate! Product Information
Educate!’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Non-Profit
Educate! Pricing
Educate! ROI & Value For Money
3.6/5
Educate! has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Educate! overall ROI score rated by its users and customers.
Educate! Customer Satisfaction (CSAT)
Educate! Customer Satisfaction (CSAT) Score
58 / 100
Educate! has an overall Customer Satisfaction score of 58 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
29%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
14%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Educate! Customer Service
3.7/5
Educate! has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Educate! overall Customer Service score rated by its users and customers.
About Educate!'s Customer Service
Address
PO 12302, Denver, CO
Website
http://www.experienceeducate.org/
Phone Number
303-217-4727
Educate! as an Employer
4.6/5
Educate! has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Educate! scored a -10 for Net Promoter Score and a 73 for Employee Net Promoter Score. NPS gauges how likely a customer of Educate! would recommend the brand to a friend. ENPS measures how likely Educate! employees would recommend working at Educate! to a friend.
Net Promoter Score
-10
NPS Score
| 30% | Promoters |
|---|---|
| 30% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
73
eNPS Score
| 84% | Promoters |
|---|---|
| 5% | Passive |
| 11% | Detractors |
