20
NPS
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Brand Page
Education.com
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About Education.com's Brand
Education.com gives educators comprehensive resources that work in and out of the classroom to help students build a foundation for success.
Brand at a Glance
82%
Customer Loyalty
3.9/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Education.com NPS
Education.com's Net Promoter Score (NPS) is a 20 with 47% Promoters, 26% Passives, and 27% Detractors. Net Promoter Score tracks whether Education.com's customers would recommend using the product based on a scale of -100 to 100.
Education.com Overall NPS
| 47% | Promoters |
|---|---|
| 26% | Passives |
| 27% | Detractors |
Education.com NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 31 | Sep 2023 | 31 |
Oct 2023 26 | Oct 2023 | 26 |
Nov 2023 24 | Nov 2023 | 24 |
Dec 2023 22 | Dec 2023 | 22 |
Jan 2024 18 | Jan 2024 | 18 |
Mar 2024 17 | Mar 2024 | 17 |
Apr 2024 17 | Apr 2024 | 17 |
May 2024 19 | May 2024 | 19 |
Jun 2024 18 | Jun 2024 | 18 |
Nov 2024 18 | Nov 2024 | 18 |
Dec 2024 20 | Dec 2024 | 20 |
Oct 2025 18 | Oct 2025 | 18 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Education.com NPS by Gender
Education.com's NPS was rated -1 by Female customers on Comparably.
Female
-1
Education.com's NPS was rated -1 by Female customers on Comparably.
37%
Promoters
25%
Passives
38%
Detractors
Male
N/A
Education.com's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Education.com NPS by Ethnicity
Education.com's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -25 | Caucasian | -25 |
African American/Black 20 | African American/Black | 20 |
Other 17 | Other | 17 |
Education.com NPS by Age
Education.com's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.
Education.com NPS by Usage
Education.com's NPS was rated the highest by customers who have used Education.com's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -13 | Less than 1 Year | -13 |
1 to 2 Years -11 | 1 to 2 Years | -11 |
2 to 5 Years 13 | 2 to 5 Years | 13 |
Education.com Customer Reviews
Out of the 11 Education.com customer reviews 7 were positive and 4 were constructive. Education.com customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Education.com Customer Loyalty
82%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
82% of Education.com users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Education.com Customer Loyalty Score by Gender
Education.com's Customer Loyalty score was rated 78 by Female customers on Comparably.
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Female
78%
Yes
Male
N/A
Yes
Education.com Customer Loyalty Score by Ethnicity
Education.com's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Education.com.
70
out of 100
Caucasian
82
out of 100
African American/Black
85
out of 100
Other
Education.com Customer Loyalty Score by Age
Education.com's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 85% | 31-35 | 85% |
51-55 82% | 51-55 | 82% |
Education.com Customer Loyalty Score by Usage
Education.com's Customer Loyalty score was rated the highest by customers who have used Education.com's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Education.com Customer Loyalty Score by Industry
Education.com's Customer Loyalty score was rated 79% by Education industry customers.
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Education.com Product Quality
3.9/5
Education.com has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Education.com Product Information
Education.com’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Education industry rated Education.com's product the highest.
- Website
- http://education.com
- Company Size
- 11-50 Employees
Industry
Tech
Consumer Services
Content
Education
SaaS
Quick Insights into Education.com Product Quality
Education.com's Product Quality score was rated highest by customers ages 31-35, and rated lowest by customers who have used Education.com's products/services for Less than 1 Year.
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Ranked Education.com Product Quality the Highest
Ranked Education.com Product Quality the Lowest
Education.com Product Quality Score by Gender
Education.com's Product Quality score was rated 3.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Education.com.
Female
3.5/5
Male
N/A
Education.com Product Quality Score by Ethnicity
Education.com's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Education.com.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
African American/Black 4.3 | African American/Black | 4.3 |
Other 3.3 | Other | 3.3 |
Education.com Product Quality Score by Age
Education.com's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Education.com.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 4.8 | 31-35 | 4.8 |
51-55 3.6 | 51-55 | 3.6 |
Education.com Product Quality Score by Usage
Education.com's Product Quality score was rated the highest by customers who have used Education.com's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Education.com Product Quality Score by Industry
Education.com's Product Quality score was rated 3.7 stars by Education industry customers.
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Education.com Pricing
Education.com ROI & Value For Money
3.5/5
Education.com has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Education.com Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry.
Quick Insights into Education.com ROI
Education.com's ROI score was rated highest by African American/Black customers, and rated lowest by customers who have used Education.com's products/services for Less than 1 Year.
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Ranked Education.com ROI the Highest
Ranked Education.com ROI the Lowest
Education.com ROI Score by Gender
Education.com's ROI score was rated 3 by Female customers on Comparably.
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Female
3/5
Male
N/A
Education.com ROI Score by Ethnicity
Education.com's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Education.com.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
African American/Black 4 | African American/Black | 4 |
Other 3.2 | Other | 3.2 |
Education.com ROI Score by Age
Education.com's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Education.com.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.6 | 31-35 | 3.6 |
51-55 3.2 | 51-55 | 3.2 |
Education.com ROI Score by Usage
Education.com's ROI score was rated the highest by customers who have used Education.com's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Education.com ROI Score by Industry
Education.com's ROI score was rated 3 stars by Education industry customers.
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Education.com Customer Satisfaction (CSAT)
Education.com Customer Satisfaction (CSAT) Score
71 / 100
Education.com has an overall Customer Satisfaction score of 71 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
45%
Satisfied
26%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
5%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Education.com Customer Satisfaction
Education.com's Customer Satisfaction score was rated highest by customers ages 31-35, and rated lowest by customers who have used Education.com's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Education.com's Customer Satisfaction.
Ranked Education.com Customer Satisfaction the Highest
Ranked Education.com Customer Satisfaction the Lowest
Education.com Customer Satisfaction Score by Gender
Education.com's Customer Satisfaction score was rated 55 by Female customers on Comparably.
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55 / 100
FemaleVery Satisfied | 32% | |
|---|---|---|
Satisfied | 23% | |
Neither Satisfied nor Dissatisfied | 9% | |
Dissatisfied | 9% | |
Very Dissatisfied | 27% |
Education.com Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Education.com's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
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50 / 100
Very Satisfied
33%
Satisfied
17%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
17%
Very Dissatisfied
25%
CSAT according to Other
Education.com's Customer Satisfaction (CSAT) score was rated 50% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Education.com.
50 / 100
Very Satisfied
33%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
Education.com Customer Satisfaction Score by Age
Education.com's Customer Satisfaction score was rated 80 points by customers ages 31-35 and customers ages 51-55 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 80% | |||||||||||||||
| 51-55 | 80% |
Education.com Customer Satisfaction Score by Usage
Education.com's Customer Satisfaction score was rated the highest by customers who have used Education.com's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Education.com Customer Satisfaction Score by Industry
Education.com's Customer Satisfaction score was rated 67 points by Education industry customers.
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{
"title": "Education.com Customer Satisfaction Score by Industry",
"text": "Education.com's Customer Satisfaction score was rated 67 points by Education industry customers.",
"bars": [
{
"label": "Education",
"groupId": 515,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Education.com's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 67
}
]
}Education.com Customer Service
3.5/5
Education.com has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Education.com's Customer Service
Address
333 South B Street, Suite 101, San Mateo, CA 94401
Website
http://education.com
Quick Insights into Education.com Customer Service
Education.com's Customer Service score was rated highest by African American/Black customers, and rated lowest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Education.com's Customer Service score.
Ranked Education.com Customer Service the Highest
Ranked Education.com Customer Service the Lowest
Education.com Customer Service Score by Gender
Education.com's Customer Service score was rated 3.1 by Female customers on Comparably.
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Female
3.1/5
Male
N/A
Education.com Customer Service Score by Ethnicity
Education.com's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Education.com.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
African American/Black 3.8 | African American/Black | 3.8 |
Other 3.2 | Other | 3.2 |
Education.com Customer Service Score by Age
Education.com's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Education.com.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 3.5 | 31-35 | 3.5 |
51-55 2.9 | 51-55 | 2.9 |
Education.com Customer Service Score by Usage
Education.com's Customer Service score was rated the highest by customers who have used Education.com's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Education.com Customer Service Score by Industry
Education.com's Customer Service score was rated 2.7 stars by Education industry customers.
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Education.com as an Employer
4.7/5
Education.com has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Education.com scored a 20 for Net Promoter Score and a 83 for Employee Net Promoter Score. NPS gauges how likely a customer of Education.com would recommend the brand to a friend. ENPS measures how likely Education.com employees would recommend working at Education.com to a friend.
Net Promoter Score
20
NPS Score
| 47% | Promoters |
|---|---|
| 26% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
83
eNPS Score
| 89% | Promoters |
|---|---|
| 5% | Passive |
| 6% | Detractors |
