-20
NPS
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Edwards Group
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About Edwards Group's Brand
"Edwards, developer and manufacturer of sophisticated vacuum products, abatement systems and related value-added services."
Brand at a Glance
65%
Customer Loyalty
3.3/5
Product Quality
3.3/5
Pricing
3.2/5
Customer Service
Edwards Group NPS
Edwards Group's Net Promoter Score (NPS) is a -20 with 40% Promoters, 0% Passives, and 60% Detractors. Net Promoter Score tracks whether Edwards Group's customers would recommend using the product based on a scale of -100 to 100.
Edwards Group Overall NPS
| 40% | Promoters |
|---|---|
| 0% | Passives |
| 60% | Detractors |
Edwards Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 -100 | Jul 2020 | -100 |
Jan 2021 0 | Jan 2021 | 0 |
Apr 2021 -33 | Apr 2021 | -33 |
Apr 2022 -50 | Apr 2022 | -50 |
Apr 2024 -20 | Apr 2024 | -20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Edwards Group NPS by Gender
Edwards Group's NPS was rated -34 by Male customers on Comparably.
Male
-34
Edwards Group's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
N/A
Edwards Group's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Edwards Group Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Edwards Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Edwards Group Customer Loyalty Score by Gender
Edwards Group's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
Edwards Group Product Quality
3.3/5
Edwards Group has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Edwards Group Product Information
Edwards Group’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Hardware and Devices
Quick Insights into Edwards Group Product Quality
Edwards Group's Product Quality score was rated highest by Male customers.
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Ranked Edwards Group Product Quality the Highest
Edwards Group Product Quality Score by Gender
Edwards Group's Product Quality score was rated 3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Edwards Group.
Male
3/5
Female
N/A
Edwards Group Pricing
Edwards Group ROI & Value For Money
3.3/5
Edwards Group has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Quick Insights into Edwards Group ROI
Edwards Group's ROI score was rated highest by Male customers.
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Ranked Edwards Group ROI the Highest
Edwards Group ROI Score by Gender
Edwards Group's ROI score was rated 3 by Male customers on Comparably.
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Male
3/5
Female
N/A
Edwards Group Customer Satisfaction (CSAT)
Edwards Group Customer Satisfaction (CSAT) Score
50 / 100
Edwards Group has an overall Customer Satisfaction score of 50 rated by its users and customers.
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Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Edwards Group Customer Service
3.2/5
Edwards Group has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Edwards Group's Customer Service
Address
Sussex, VA United States of America
Website
http://www.edwardsvacuum.com/
Quick Insights into Edwards Group Customer Service
Edwards Group's Customer Service score was rated highest by Male customers.
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Ranked Edwards Group Customer Service the Highest
Edwards Group Customer Service Score by Gender
Edwards Group's Customer Service score was rated 2.8 by Male customers on Comparably.
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Male
2.8/5
Female
N/A
Edwards Group as an Employer
2.5/5
Edwards Group has a 2.5/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Edwards Group scored a -20 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Edwards Group would recommend the brand to a friend. ENPS measures how likely Edwards Group employees would recommend working at Edwards Group to a friend.
Net Promoter Score
-20
NPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
