-51
NPS
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EE
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About EE's Brand
EE is a telecommunications company that provides 4G mobile and fixed fiber broadband services to personal and business customers.
Brand at a Glance
82%
Customer Loyalty
2.1/5
Product Quality
2.1/5
Pricing
1.9/5
Customer Service
EE NPS
EE's Net Promoter Score (NPS) is a -51 with 22% Promoters, 5% Passives, and 73% Detractors. Net Promoter Score tracks whether EE's customers would recommend using the product based on a scale of -100 to 100.
EE Overall NPS
| 22% | Promoters |
|---|---|
| 5% | Passives |
| 73% | Detractors |
EE NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2024 -46 | Nov 2024 | -46 |
Dec 2024 -48 | Dec 2024 | -48 |
Jan 2025 -48 | Jan 2025 | -48 |
Feb 2025 -50 | Feb 2025 | -50 |
Mar 2025 -50 | Mar 2025 | -50 |
Apr 2025 -50 | Apr 2025 | -50 |
May 2025 -50 | May 2025 | -50 |
Jun 2025 -50 | Jun 2025 | -50 |
Oct 2025 -50 | Oct 2025 | -50 |
Nov 2025 -52 | Nov 2025 | -52 |
Dec 2025 -52 | Dec 2025 | -52 |
Jan 2026 -51 | Jan 2026 | -51 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
EE NPS by Gender
Male customers rated EE's NPS 5 points higher than Female customers.
Male
-59
EE's NPS was rated -59 by Male customers on Comparably.
19%
Promoters
3%
Passives
78%
Detractors
Female
-64
EE's NPS was rated -64 by Female customers on Comparably.
15%
Promoters
6%
Passives
79%
Detractors
EE NPS by Ethnicity
EE's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -88 | Caucasian | -88 |
African American/Black 0 | African American/Black | 0 |
Other -46 | Other | -46 |
EE NPS by Age
EE's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
EE NPS by Usage
EE's NPS was rated the highest by customers who have used EE's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -70 | Less than 1 Year | -70 |
1 to 2 Years 16 | 1 to 2 Years | 16 |
2 to 5 Years -44 | 2 to 5 Years | -44 |
5 to 10 Years -84 | 5 to 10 Years | -84 |
Over 10 Years -81 | Over 10 Years | -81 |
EE Customer Reviews
Out of the 20 EE customer reviews 6 were positive and 14 were constructive. EE customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
EE Customer Loyalty
82%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
82% of EE users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
EE Customer Loyalty Score by Gender
Female customers rated EE's Customer Loyalty score 9% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of EE.
Male
80%
Yes
Female
89%
Yes
EE Customer Loyalty Score by Ethnicity
EE's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of EE.
82
out of 100
Caucasian
82
out of 100
African American/Black
88
out of 100
Other
EE Customer Loyalty Score by Age
EE's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of EE.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 86% | 18-25 | 86% |
31-35 40% | 31-35 | 40% |
36-40 100% | 36-40 | 100% |
41-45 85% | 41-45 | 85% |
46-50 78% | 46-50 | 78% |
51-55 78% | 51-55 | 78% |
56-60 78% | 56-60 | 78% |
61-65 82% | 61-65 | 82% |
66+ 84% | 66+ | 84% |
EE Customer Loyalty Score by Usage
EE's Customer Loyalty score was rated the highest by customers who have used EE's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
EE Customer Loyalty Score by Industry
EE's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
EE Product Quality
2.1/5
EE has an overall Product Quality score of 2.1 out of 5 stars rated by its users and customers.
Sign Up to unlock EE's overall Product Quality score rated by its users and customers.
EE Product Information
EE’s product quality score is a 2.1 out of 5 as rated by its users and customers. Reviewers from the Business and Consumer Services industry rated EE's product the highest. Reviewers from the Accounting industry rated EE the lowest at 1.5.
- Website
- http://ee.co.uk
- Company Size
- 10,000+ Employees
Industry
Tech
Business Services
Hardware and Devices
Mobile App
Small Business Services
Quick Insights into EE Product Quality
EE's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked EE Product Quality the Highest
Ranked EE Product Quality the Lowest
EE Product Quality Score by Gender
Female customers rated EE's Product Quality score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of EE.
Male
2/5
Female
2.1/5
EE Product Quality Score by Ethnicity
EE's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of EE.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
African American/Black 3.3 | African American/Black | 3.3 |
Other 2.1 | Other | 2.1 |
EE Product Quality Score by Age
EE's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of EE.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
31-35 1.5 | 31-35 | 1.5 |
36-40 2.2 | 36-40 | 2.2 |
41-45 3 | 41-45 | 3 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.7 | 51-55 | 1.7 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.9 | 61-65 | 1.9 |
66+ 1.5 | 66+ | 1.5 |
EE Product Quality Score by Usage
EE's Product Quality score was rated the highest by customers who have used EE's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
EE Product Quality Score by Industry
EE's Product Quality score was rated the highest by Business and Consumer Services industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
EE Pricing
EE ROI & Value For Money
2.1/5
EE has a value for money and ROI score of 2.1 out of 5 stars rated by its users and customers.
Sign Up to unlock EE's overall ROI score rated by its users and customers.
EE Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Business and Consumer Services industry. The users from the Accounting industry think that they had the lowest ROI from EE.
Quick Insights into EE ROI
EE's ROI score was rated highest by customers ages 18-25, and rated lowest by customers from the Education industry.
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Ranked EE ROI the Highest
Ranked EE ROI the Lowest
EE ROI Score by Gender
Female customers rated EE's ROI score 0.6 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of EE.
Male
1.7/5
Female
2.3/5
EE ROI Score by Ethnicity
EE's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of EE.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 3.6 | African American/Black | 3.6 |
Other 2.3 | Other | 2.3 |
EE ROI Score by Age
EE's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of EE.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.7 | 18-25 | 3.7 |
31-35 1.5 | 31-35 | 1.5 |
36-40 2.7 | 36-40 | 2.7 |
41-45 2 | 41-45 | 2 |
46-50 2.2 | 46-50 | 2.2 |
51-55 1.7 | 51-55 | 1.7 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
EE ROI Score by Usage
EE's ROI score was rated the highest by customers who have used EE's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
EE ROI Score by Industry
EE's ROI score was rated the highest by Business and Consumer Services industry customers, and the lowest by Education industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
EE Customer Satisfaction (CSAT)
EE Customer Satisfaction (CSAT) Score
25 / 100
EE has an overall Customer Satisfaction score of 25 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
16%
Satisfied
9%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
12%
Very Dissatisfied
59%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into EE Customer Satisfaction
EE's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
Sign Up to unlock insights into how customers have ranked EE's Customer Satisfaction.
Ranked EE Customer Satisfaction the Highest
Ranked EE Customer Satisfaction the Lowest
EE Customer Satisfaction Score by Gender
Female customers rated EE's Customer Satisfaction score 6 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of EE.
16 / 100
MaleVery Satisfied | 13% | |
|---|---|---|
Satisfied | 3% | |
Neither Satisfied nor Dissatisfied | 2% | |
Dissatisfied | 15% | |
Very Dissatisfied | 67% |
22 / 100
FemaleVery Satisfied | 10% | |
|---|---|---|
Satisfied | 12% | |
Neither Satisfied nor Dissatisfied | 10% | |
Dissatisfied | 13% | |
Very Dissatisfied | 55% |
EE Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
EE's Customer Satisfaction (CSAT) score was rated 8% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of EE.
8 / 100
Very Satisfied
6%
Satisfied
2%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
17%
Very Dissatisfied
71%
CSAT according to African American/Black
EE's Customer Satisfaction (CSAT) score was rated 20% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of EE.
20 / 100
Very Satisfied
20%
Satisfied
0%
Neither Satisfied nor Dissatisfied
40%
Dissatisfied
20%
Very Dissatisfied
20%
CSAT according to Other
EE's Customer Satisfaction (CSAT) score was rated 30% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of EE.
30 / 100
Very Satisfied
20%
Satisfied
10%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
7%
Very Dissatisfied
63%
EE Customer Satisfaction Score by Age
EE's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of EE.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 77% | |||||||||||||||
| 36-40 | 30% | |||||||||||||||
| 41-45 | 0% | |||||||||||||||
| 46-50 | 0% | |||||||||||||||
| 51-55 | 25% | |||||||||||||||
| 56-60 | 0% | |||||||||||||||
| 61-65 | 20% | |||||||||||||||
| 66+ | 7% |
EE Customer Satisfaction Score by Usage
EE's Customer Satisfaction score was rated the highest by customers who have used EE's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
EE Customer Satisfaction Score by Industry
EE's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "EE Customer Satisfaction Score by Industry",
"text": "EE's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 35,
"stars": 0,
"csatScore": 35,
"text": "EE's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 35
},
{
"label": "Accounting",
"groupId": 495,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "EE's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Education",
"groupId": 515,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "EE's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "EE's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Mechanical, Civil or Industrial Engineering",
"groupId": 536,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "EE's Customer Satisfaction score is rated by Mechanical, Civil or Industrial Engineering customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
}
]
}EE Customer Service
1.9/5
EE has an overall Customer Service score of 1.9 out of 5 stars rated by its users and customers.
Sign Up to unlock EE's overall Customer Service score rated by its users and customers.
About EE's Customer Service
Website
http://ee.co.uk
Phone Number
1707315000
Quick Insights into EE Customer Service
EE's Customer Service score was rated highest by customers from the Business and Consumer Services industry, and rated lowest by customers who have used EE's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked EE's Customer Service score.
Ranked EE Customer Service the Highest
Ranked EE Customer Service the Lowest
EE Customer Service Score by Gender
Female customers rated EE's Customer Service score 0.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of EE.
Male
1.5/5
Female
2/5
EE Customer Service Score by Ethnicity
EE's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of EE.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 3.2 | African American/Black | 3.2 |
Other 2 | Other | 2 |
EE Customer Service Score by Age
EE's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of EE.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
31-35 1.6 | 31-35 | 1.6 |
36-40 2 | 36-40 | 2 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.7 | 51-55 | 1.7 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
EE Customer Service Score by Usage
EE's Customer Service score was rated the highest by customers who have used EE's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
EE Customer Service Score by Industry
EE's Customer Service score was rated the highest by Business and Consumer Services industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
EE as an Employer
3.8/5
EE has a 3.8/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
EE scored a -51 for Net Promoter Score and a 15 for Employee Net Promoter Score. NPS gauges how likely a customer of EE would recommend the brand to a friend. ENPS measures how likely EE employees would recommend working at EE to a friend.
Net Promoter Score
-51
NPS Score
| 22% | Promoters |
|---|---|
| 5% | Passive |
| 73% | Detractors |
Employee Net Promoter Score
15
eNPS Score
| 49% | Promoters |
|---|---|
| 17% | Passive |
| 34% | Detractors |
