100
NPS
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EFG International
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About EFG International's Brand
EFG International together with its subsidiaries provides private banking & asset management services. It operates its business in Bahamas, Luxembourg, Cayman, Channel Islands, Hong Kong, Monaco, Spain, Switzerland, UK & USA, among others.
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
4/5
Pricing
4.5/5
Customer Service
EFG International NPS
EFG International's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether EFG International's customers would recommend using the product based on a scale of -100 to 100.
EFG International Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
EFG International NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 100 | Apr 2023 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
EFG International Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of EFG International users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
EFG International Product Quality
2.5/5
EFG International has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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EFG International Product Information
EFG International’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- www.efginternational.com
- Company Size
- 1,001-5,000 Employees
EFG International Pricing
EFG International ROI & Value For Money
4/5
EFG International has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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EFG International Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
EFG International Customer Service
4.5/5
EFG International has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock EFG International's overall Customer Service score rated by its users and customers.
About EFG International's Customer Service
Address
Bleicherweg 8, Zurich, 8001
Website
www.efginternational.com
Phone Number
7
