40
NPS
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Brand Page
eFront
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About eFront's Brand
eFront is the leading software provider of solutions dedicated to the financial industry with expertise in Alternative Investments and Risk Management
Brand at a Glance
10%
Customer Loyalty
2.9/5
Product Quality
4/5
Pricing
5/5
Customer Service
eFront NPS
eFront's Net Promoter Score (NPS) is a 40 with 60% Promoters, 20% Passives, and 20% Detractors. Net Promoter Score tracks whether eFront's customers would recommend using the product based on a scale of -100 to 100.
eFront Overall NPS
| 60% | Promoters |
|---|---|
| 20% | Passives |
| 20% | Detractors |
eFront NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 100 | May 2022 | 100 |
Jan 2023 0 | Jan 2023 | 0 |
Mar 2024 33 | Mar 2024 | 33 |
May 2024 25 | May 2024 | 25 |
Jun 2025 40 | Jun 2025 | 40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
eFront Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of eFront users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
eFront Product Quality
2.9/5
eFront has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock eFront's overall Product Quality score rated by its users and customers.
eFront Product Information
eFront serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, and Germany. eFront supports Web devices and offers products for medium and large sized businesses.
eFront’s product quality score is a 2.9 out of 5 as rated by its users and customers.
- Website
- https://efront.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
FinTech
SaaS
Languages Supported
English
Product Type
Financial Risk Management Software
Investment Portfolio Management Software
eFront Pricing
eFront ROI & Value For Money
4/5
eFront has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock eFront's overall ROI score rated by its users and customers.
eFront Pricing Plans
eFront has a pricing structure that accommodates medium and large businesses.
Who Uses eFront?
Medium Businesses
Large Enterprises
eFront Customer Satisfaction (CSAT)
eFront Customer Satisfaction (CSAT) Score
75 / 100
eFront has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
eFront Customer Service
5/5
eFront has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock eFront's overall Customer Service score rated by its users and customers.
About eFront's Customer Service
Address
2-4, rue Louis David, Paris, 75116 France
Website
https://efront.com/
Phone Number
33 1 49 96 40 60
eFront's Social Links
eFront as an Employer
4.2/5
eFront has a 4.2/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
eFront scored a 40 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of eFront would recommend the brand to a friend. ENPS measures how likely eFront employees would recommend working at eFront to a friend.
Net Promoter Score
40
NPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
