-13
NPS
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Brand Page
eHealth
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About eHealth's Brand
eHealth is an online source of health insurance information for individuals, families and small businesses.
Brand at a Glance
64%
Customer Loyalty
3.4/5
Product Quality
3.4/5
Pricing
3.7/5
Customer Service
eHealth NPS
eHealth's Net Promoter Score (NPS) is a -13 with 37% Promoters, 13% Passives, and 50% Detractors. Net Promoter Score tracks whether eHealth's customers would recommend using the product based on a scale of -100 to 100.
eHealth Overall NPS
| 37% | Promoters |
|---|---|
| 13% | Passives |
| 50% | Detractors |
eHealth NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 18 | Sep 2022 | 18 |
Oct 2022 13 | Oct 2022 | 13 |
Nov 2022 8 | Nov 2022 | 8 |
Apr 2023 7 | Apr 2023 | 7 |
Dec 2023 2 | Dec 2023 | 2 |
May 2024 6 | May 2024 | 6 |
Jul 2024 3 | Jul 2024 | 3 |
Dec 2024 -1 | Dec 2024 | -1 |
Apr 2025 -6 | Apr 2025 | -6 |
May 2025 -14 | May 2025 | -14 |
Jun 2025 -16 | Jun 2025 | -16 |
Sep 2025 -14 | Sep 2025 | -14 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
eHealth NPS by Gender
Male customers rated eHealth's NPS 40 points higher than Female customers.
Male
17
eHealth's NPS was rated 17 by Male customers on Comparably.
50%
Promoters
17%
Passives
33%
Detractors
Female
-23
eHealth's NPS was rated -23 by Female customers on Comparably.
33%
Promoters
11%
Passives
56%
Detractors
eHealth NPS by Ethnicity
eHealth's NPS was rated the highest by Other customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -26 | Caucasian | -26 |
African American/Black -100 | African American/Black | -100 |
Other 33 | Other | 33 |
eHealth NPS by Age
eHealth's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 51-55.
eHealth NPS by Usage
eHealth's NPS was rated the highest by customers who have used eHealth's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -23 | Less than 1 Year | -23 |
1 to 2 Years 0 | 1 to 2 Years | 0 |
eHealth Customer Reviews
Out of the 2 eHealth customer reviews 2 were positive and 0 were constructive. eHealth customer reviews reflect that all customers have a favorable experience using the products/services of the company.
eHealth Customer Loyalty
64%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
64% of eHealth users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
eHealth Customer Loyalty Score by Gender
Male customers rated eHealth's Customer Loyalty score 35% higher than Female customers.
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Male
85%
Yes
Female
50%
Yes
eHealth Customer Loyalty Score by Ethnicity
eHealth's Customer Loyalty score was rated the highest by Other customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of eHealth.
44
out of 100
Caucasian
40
out of 100
African American/Black
100
out of 100
Other
eHealth Customer Loyalty Score by Age
eHealth's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of eHealth.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 100% | 41-45 | 100% |
51-55 10% | 51-55 | 10% |
66+ 55% | 66+ | 55% |
eHealth Customer Loyalty Score by Usage
eHealth's Customer Loyalty score was rated the highest by customers who have used eHealth's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
eHealth Customer Loyalty Score by Industry
eHealth's Customer Loyalty score was rated 100% by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
eHealth Product Quality
3.4/5
eHealth has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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eHealth Product Information
eHealth’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated eHealth's product the highest.
- Website
- http://ehealthinsurance.com
- Company Size
- 1,001-5,000 Employees
Industry
Insurance
Quick Insights into eHealth Product Quality
eHealth's Product Quality score was rated highest by customers ages 41-45, and rated lowest by Caucasian customers.
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Ranked eHealth Product Quality the Highest
Ranked eHealth Product Quality the Lowest
eHealth Product Quality Score by Gender
Male customers rated eHealth's Product Quality score 0.6 stars higher than Female customers.
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Male
4.1/5
Female
3.5/5
eHealth Product Quality Score by Ethnicity
eHealth's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of eHealth.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
African American/Black 4.3 | African American/Black | 4.3 |
Other 4 | Other | 4 |
eHealth Product Quality Score by Age
eHealth's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of eHealth.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 4.7 | 41-45 | 4.7 |
51-55 3.1 | 51-55 | 3.1 |
66+ 3.5 | 66+ | 3.5 |
eHealth Product Quality Score by Usage
eHealth's Product Quality score was rated the highest by customers who have used eHealth's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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eHealth Product Quality Score by Industry
eHealth's Product Quality score was rated 4.5 stars by Healthcare, Hospitals and Medicine industry customers.
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eHealth Pricing
eHealth ROI & Value For Money
3.4/5
eHealth has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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eHealth Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into eHealth ROI
eHealth's ROI score was rated highest by customers ages 41-45, and rated lowest by customers ages 51-55.
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Ranked eHealth ROI the Highest
Ranked eHealth ROI the Lowest
eHealth ROI Score by Gender
Male customers rated eHealth's ROI score 1.3 stars higher than Female customers.
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Male
4.3/5
Female
3/5
eHealth ROI Score by Ethnicity
eHealth's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of eHealth.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
African American/Black 3.6 | African American/Black | 3.6 |
Other 4.1 | Other | 4.1 |
eHealth ROI Score by Age
eHealth's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full ROI by Age data of eHealth.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 4.6 | 41-45 | 4.6 |
51-55 2.6 | 51-55 | 2.6 |
66+ 3.2 | 66+ | 3.2 |
eHealth ROI Score by Usage
eHealth's ROI score was rated the highest by customers who have used eHealth's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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eHealth ROI Score by Industry
eHealth's ROI score was rated 4.2 stars by Healthcare, Hospitals and Medicine industry customers.
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eHealth Customer Satisfaction (CSAT)
eHealth Customer Satisfaction (CSAT) Score
59 / 100
eHealth has an overall Customer Satisfaction score of 59 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
36%
Satisfied
23%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
5%
Very Dissatisfied
18%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into eHealth Customer Satisfaction
eHealth's Customer Satisfaction score was rated highest by customers ages 41-45, and rated lowest by customers ages 51-55.
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Ranked eHealth Customer Satisfaction the Highest
Ranked eHealth Customer Satisfaction the Lowest
eHealth Customer Satisfaction Score by Gender
Male customers rated eHealth's Customer Satisfaction score 49 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of eHealth.
100 / 100
MaleVery Satisfied | 80% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
51 / 100
FemaleVery Satisfied | 13% | |
|---|---|---|
Satisfied | 38% | |
Neither Satisfied nor Dissatisfied | 13% | |
Dissatisfied | 11% | |
Very Dissatisfied | 25% |
eHealth Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
eHealth's Customer Satisfaction (CSAT) score was rated 43% according to Caucasian users and customers.
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43 / 100
Very Satisfied
29%
Satisfied
14%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
14%
Very Dissatisfied
29%
CSAT according to African American/Black
eHealth's Customer Satisfaction (CSAT) score was rated 67% according to African American/Black users and customers.
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67 / 100
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
eHealth's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of eHealth.
100 / 100
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
eHealth Customer Satisfaction Score by Age
eHealth's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of eHealth.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 100% | |||||||||||||||
| 51-55 | 34% | |||||||||||||||
| 66+ | 67% |
eHealth Customer Satisfaction Score by Usage
eHealth's Customer Satisfaction score was rated the highest by customers who have used eHealth's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
eHealth Customer Satisfaction Score by Industry
eHealth's Customer Satisfaction score was rated 100 points by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"bars": [
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "eHealth's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "max",
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}eHealth Customer Service
3.7/5
eHealth has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock eHealth's overall Customer Service score rated by its users and customers.
About eHealth's Customer Service
Address
2625 Augustine Drive, Santa Clara, CA 95054
Website
http://ehealthinsurance.com
Phone Number
650-210-3100
Quick Insights into eHealth Customer Service
eHealth's Customer Service score was rated highest by customers ages 41-45, and rated lowest by customers ages 51-55.
Sign Up to unlock insights into how customers have ranked eHealth's Customer Service score.
Ranked eHealth Customer Service the Highest
Ranked eHealth Customer Service the Lowest
eHealth Customer Service Score by Gender
Male customers rated eHealth's Customer Service score 0.6 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of eHealth.
Male
4.1/5
Female
3.5/5
eHealth Customer Service Score by Ethnicity
eHealth's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of eHealth.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
African American/Black 3.8 | African American/Black | 3.8 |
Other 4.3 | Other | 4.3 |
eHealth Customer Service Score by Age
eHealth's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of eHealth.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 4.7 | 41-45 | 4.7 |
51-55 2.8 | 51-55 | 2.8 |
66+ 3.5 | 66+ | 3.5 |
eHealth Customer Service Score by Usage
eHealth's Customer Service score was rated the highest by customers who have used eHealth's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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eHealth Customer Service Score by Industry
eHealth's Customer Service score was rated 4.5 stars by Healthcare, Hospitals and Medicine industry customers.
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eHealth as an Employer
2.6/5
eHealth has a 2.6/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
eHealth scored a -13 for Net Promoter Score and a -18 for Employee Net Promoter Score. NPS gauges how likely a customer of eHealth would recommend the brand to a friend. ENPS measures how likely eHealth employees would recommend working at eHealth to a friend.
Net Promoter Score
-13
NPS Score
| 37% | Promoters |
|---|---|
| 13% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-18
eNPS Score
| 34% | Promoters |
|---|---|
| 14% | Passive |
| 52% | Detractors |
