100
NPS
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Brand Page
Ehnote
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About Ehnote's Brand
EHNOTE is a Unified Ophthalmology EHR Platform specifically tailored to meet the end-to-end needs of Your Eye Care Practice Ecosystem from different units to multiple locations alike. Our all-in-one platform comprises a wide range of features such as a Ophthalmology-specific Patient Scheduling System, Patient Charting, DICOM Imaging, ASC, CDSS, MIPS, Medical Billing, Claim processing, Practice Management, Healthcare CRM, Optical POS, Inventory, Patient Portals, Reports & Analytics, Multi-Location Management, Referrals, & More.
Brand at a Glance
10%
Customer Loyalty
4/5
Product Quality
3.5/5
Pricing
5/5
Customer Service
Ehnote NPS
Ehnote's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Ehnote's customers would recommend using the product based on a scale of -100 to 100.
Ehnote Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Ehnote NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2024 100 | Feb 2024 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ehnote Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Ehnote users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ehnote Product Quality
4/5
Ehnote has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Ehnote's overall Product Quality score rated by its users and customers.
Ehnote Product Information
Ehnote’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- https://ehnote.com/
- Company Size
- 51-200 Employees
Industry
Healthcare, Hospitals and Medicine
Ehnote Pricing
Ehnote ROI & Value For Money
3.5/5
Ehnote has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Ehnote's overall ROI score rated by its users and customers.
Ehnote Customer Satisfaction (CSAT)
Ehnote Customer Satisfaction (CSAT) Score
100 / 100
Ehnote has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Ehnote Customer Service
5/5
Ehnote has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Ehnote's overall Customer Service score rated by its users and customers.
About Ehnote's Customer Service
Address
3200 Parkwood Blvd, Apt 1610,Plano, Plano, TX 75093
Website
https://ehnote.com/
Phone Number
+1(747)2226099
